Position Details

Type Full-Time

Experience mid

Exp. Years 4+ years

Education Not specified

Category IT Support & Helpdesk

About this role

A solutions architect role focused on API integrations, security, and automation within a SaaS customer support environment.

Key Responsibilities

Assist customers with API optimization
Lead security reviews
Design scalable automation solutions
Provide technical guidance
Develop documentation and best practices

Technical Overview

Technical environment includes APIs, webhooks, enterprise architecture, AI automation, and security reviews, supporting complex integrations and automation workflows.

Ideal Candidate

The ideal candidate is a mid-level solutions architect with at least 4 years of experience in SaaS, strong expertise in APIs, security, and enterprise architecture, and excellent communication skills.

Must-Have Skills

APIsREST APIsJavaScriptHTMLCSSAI-driven automationSecurity reviewsEnterprise architecture

Nice-to-Have Skills

LLMsLarge Language ModelsAutomation frameworks

Tools & Platforms

APIsWebhooksEnterprise architecture

Required Skills

APIsREST APIsJavaScriptHTMLCSSAI-driven automationLLMsSecurity reviewsEnterprise architectureAutomation frameworks

Hard Skills

APIsApplication Programming InterfacesREST APIsJavaScriptHTMLCSSAI-driven automationLLMsSecurity reviewsEnterprise architectureAutomation frameworks

Soft Skills

communicationproblem-solvingcustomer-focusedcollaborativetechnical guidance

Industry & Role

Industry SaaS

Job Function Support enterprise API integrations and automation strategies for customer success

Keywords for Your Resume

Solutions ArchitectAPIsREST APIsJavaScriptHTMLCSSAI-driven automationLarge Language ModelsLLMsSecurity reviewsEnterprise architectureAutomation frameworks

Deal Breakers

Less than 4 years of experience, Lack of experience with APIs and security reviews, Not located in San Francisco or willing to relocate

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