Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves acting as a technical advisor to customers, helping them deploy and optimize Intercom's AI customer service solutions, with a focus on API integrations, security, and automation.

Key Responsibilities

Assist customers with integrations
Lead security reviews
Solve technical challenges
Educate on AI automation
Support deployment success

Technical Overview

The technical environment includes APIs, webhooks, AI automation tools, and security review processes within the SaaS customer support platform Intercom and Fin.

Ideal Candidate

The ideal candidate is a technically skilled Solutions Architect with experience in API integrations, security, and AI automation, preferably within SaaS customer support platforms. They are customer-focused, strategic, and able to work cross-functionally to ensure successful deployments.

Must-Have Skills

API integrationsSecurity reviewsAI-driven automationConversational AICustomer support AI

Nice-to-Have Skills

WebhooksAutomation workflowsFinIntercom platform

Tools & Platforms

IntercomFinAPIsWebhooks

Required Skills

API integrationsWebhooksAutomation workflowsSecurity reviewsAI-driven automationConversational AICustomer support AIFinIntercom platform

Hard Skills

API integrationsWebhooksAutomation workflowsSecurity reviewsAI-driven automationConversational AICustomer support AIFinIntercom platform

Soft Skills

Customer-focusedTechnical advisingStrategic guidanceProblem-solvingCross-functional collaboration

Industry & Role

Industry SaaS

Job Function Technical consulting and deployment support for AI customer service solutions

Keywords for Your Resume

Solutions ArchitectAPI integrationsWebhooksAutomation workflowsSecurity reviewsAI-driven automationConversational AICustomer support AIIntercomFinCustomer SuccessTechnical advisorAPISecurityAutomationAIAPIs

Deal Breakers

Lack of experience with API integrations, No background in security reviews, Unfamiliarity with AI or conversational AI, Location outside Chicago

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