✦ Luna Orbit — Sales & Business Development

Solutions Engineer

at Intercom

📍 Chicago, Illinois Onsite Posted March 19, 2026
Type Not Specified
Experience mid
Exp. Years 4+ years
Education Not specified
Category Sales & Business Development

This role involves engaging with customers as a trusted advisor, leading technical discovery, designing proofs of concept, and supporting sales through technical expertise.

  • Lead technical discovery
  • Deliver pre-sales experience
  • Conduct solution reviews
  • Design POCs
  • Manage customer security questions

Focus on pre-sales technical discovery, solution demonstrations, RFP responses, and security questions, with collaboration across sales and engineering teams.

The ideal candidate is a seasoned solutions engineer with at least 4 years of pre-sales experience, strong technical discovery skills, and the ability to design impactful proofs of concept while managing C-level relationships.

Minimum of 4 years of experience in a technical pre-sales roleManage C-Level relationshipsTechnical discoverySolution reviewsDesign POCs
Experience with RFPsCustomer security questionsCross-functional collaboration
CRMSalesforceRFP toolsCustomer security platforms
Solution SellingTechnical DiscoveryProof of ConceptRFPCustomer SecurityTechnical PresentationsPre-salesCustomer Needs Analysis
Solution SellingTechnical DiscoveryProof of ConceptRFPCustomer SecurityTechnical PresentationsPre-salesCustomer Needs AnalysisProduct Demonstration
problem-solvingcommunicationempathycuriositycollaboration
Industry SaaS
Job Function Pre-sales technical consulting and solution demonstration
Role Subtype Solutions Engineer
solutions engineerpre-salestechnical discoveryproof of conceptrfpcustomer securityproduct demonstrationcustomer needs analysissales supportcrmsalesforceclient engagementtechnical presentationcross-functional collaborationcustomer success

Less than 4 years of pre-sales experience, No experience managing C-level relationships, Lack of technical discovery skills, Unwilling to work onsite in Chicago

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