Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Cybersecurity

About this role

This role involves supporting cloud security clients, collecting feedback, and advocating for customer needs to improve security solutions.

Key Responsibilities

Support customers
Gather product feedback
Advocate for customer needs
Coordinate with support teams
Travel as needed

Technical Overview

Focus on cloud security, customer support, and product feedback with minimal technical prerequisites.

Ideal Candidate

The ideal candidate is a mid-level solutions engineer with expertise in cloud security and customer support, capable of supporting clients remotely and collecting valuable product feedback.

Must-Have Skills

Customer supportProduct feedbackCloud securityTravel readiness

Nice-to-Have Skills

Network securityCustomer advocacy

Tools & Platforms

NetskopeSupport teams

Required Skills

Customer supportCloud securityProduct feedbackTravelSupportCustomer advocacy

Hard Skills

Cloud SecurityCloudNetwork SecuritySupportCustomer AdvocacyProduct FeedbackTravel

Soft Skills

CommunicationCustomer FocusTeamworkProblem-solvingFeedback

Industry & Role

Industry SaaS

Job Function Customer support and product feedback for cloud security solutions

Keywords for Your Resume

Solutions EngineerCloud SecurityCustomer SupportCustomer AdvocacyProduct FeedbackTravelSupportCustomerNetskopeCloudNetwork Security

Deal Breakers

Lack of customer support experience, No willingness to travel, Unfamiliarity with cloud security concepts

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