✦ Luna Orbit — IT Support & Helpdesk

Solutions Engineer

at North.

📍 Remote, US Remote Posted March 12, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 2-3 years
Education Bachelor’s degree in Computer Science, Engineering, or a related field
Category IT Support & Helpdesk

About this role

Provides remote technical support for network, server, and end-user systems, troubleshooting issues, and supporting clients across diverse computing environments.

Key Responsibilities

  • Troubleshoot client issues
  • Communicate with customers
  • Create support tickets
  • Coordinate with engineers
  • Maintain technical documentation

Technical Overview

Supports network, server, and end-user systems, troubleshooting hardware/software issues, and working with cloud and web-based platforms in a remote setting.

Ideal Candidate

The ideal candidate is an entry to mid-level IT support specialist with 2-3 years of help desk experience, strong troubleshooting skills, and familiarity with cloud and web technologies. They excel in customer communication and technical documentation.

Must-Have Skills

IT support experienceHelp desk or service deskTroubleshootingCustomer communicationTechnical documentation

Nice-to-Have Skills

MSP experienceWeb/cloud-based technologyData exchange formatsExperience with SaaSFinTechPaymentsGovernment

Tools & Platforms

WindowsMacOSCloud platformsSupport ticketing tools

Required Skills

IT supportHelp DeskTroubleshootingCustomer serviceTechnical documentationMSPWeb-based technologyCloud technologyData exchange formatsSaaSFinTechPaymentsGovernment

Hard Skills

IT supportHelp DeskNetwork troubleshootingServer supportEnd-user supportRemote supportTroubleshootingCustomer serviceTechnical documentationMSPWindowsMacOSNetworkingCloud technologyData exchange formats

Soft Skills

CommunicationProblem-solvingCustomer serviceEmpathyTeamworkTime managementTechnical aptitude

Industry & Role

Industry Technology
Job Function Deliver remote technical support and troubleshooting for client systems.

Keywords for Your Resume

IT supportHelp DeskTroubleshootingCustomer serviceTechnical documentationMSPWeb-based technologyCloud technologyData exchange formatsSaaSFinTechPaymentsGovernmentMSP experienceWeb/cloud-based technology

Deal Breakers

Lack of help desk experience, No technical troubleshooting skills, Unable to work remotely, No relevant degree

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