Position Details
About this role
Intercom seeks a Solutions Engineer to engage with customers during the sales process, demonstrating solutions through technical discovery and proof of concepts. The role involves addressing customer needs, security questions, and supporting the sales cycle.
Key Responsibilities
- Lead technical discovery
- Deliver solution demos
- Design and lead POCs
- Address security questions
- Collaborate with sales team
Technical Overview
The role requires expertise in technical discovery, solution demonstrations, proof of concepts, and customer engagement, with fluency in Portuguese and possibly Spanish. It involves working with standardized sales tools and addressing security and technical questions.
Ideal Candidate
The ideal candidate is a solutions engineer with at least 4 years of pre-sales experience, fluent in Portuguese and possibly Spanish, with strong technical discovery and presentation skills. They excel in customer engagement and solution design within SaaS environments.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 4 years pre-sales experience, No language proficiency in Portuguese, Lack of technical discovery skills
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