Position Details

Type Full-Time

Experience mid

Exp. Years 4+ years

Education Not specified

Category Sales & Business Development

About this role

This role involves engaging with customers to demonstrate the value of Intercom's AI-powered customer service solutions, leading technical discovery, and designing tailored solutions throughout the sales cycle.

Key Responsibilities

Lead technical discovery
Deliver pre-sales experience
Conduct solution reviews
Design Proof of Concepts
Address security questions

Technical Overview

The technical scope includes conducting technical discovery, delivering solution reviews, creating Proof of Concepts, and addressing security and RFP questions, primarily in SaaS and AI customer service environments.

Ideal Candidate

The ideal candidate is a mid-level solutions engineer with at least 4 years of experience in technical pre-sales, fluent in Portuguese, with strong problem-solving and communication skills, and experience in AI or SaaS customer service solutions.

Must-Have Skills

4+ years of experience in a technical pre-sales rolePortuguese FluencyExperience in conducting technical discoveryDelivering high-impact value presentations

Nice-to-Have Skills

Spanish language skillsExperience managing C-Level relationships

Required Skills

Solutions Engineerpre-salestechnical discoveryproof of conceptsRFPcustomer securityvalue propositioncustomer engagementAI customer serviceintercom

Hard Skills

Technical discoverySolution reviewsProof of ConceptsRFPsCustomer security questionsValue propositionPre-sales experienceTechnical acumen

Soft Skills

Problem-solvingCommunicationCustomer engagementEmpathyCollaborationTime management

Industry & Role

Industry SaaS

Job Function Technical pre-sales and customer engagement for AI customer service solutions

Role Subtype Solutions Engineer

Keywords for Your Resume

Solutions Engineerpre-salestechnical discoveryproof of conceptsRFPcustomer securityvalue propositioncustomer engagementAI customer serviceintercomsales cyclecollaborationproblem-solvingon-siteChicago

Deal Breakers

Less than 4 years of pre-sales experience, Lack of Portuguese fluency, No experience with technical discovery or solution presentations

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Solutions Engineer - LATAM (Portuguese Speaking)

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