About this role
The Spa Receptionist (Part-Time) maintains reception and retail areas while delivering friendly, high-quality guest service. The role handles appointment scheduling and phone coverage, checks guests in/out, supports limited lounge food and beverage service, and uses Book4Time and cash handling procedures accurately.
Key Responsibilities
- Maintain spa reception and retail area with positive guest interactions
- Schedule appointments and manage check-in/out by phone and in person
- Use Book4Time accurately and perform cash handling procedures
- Answer phones promptly and friendly while multitasking in a fast-paced environment
- Recommend spa treatments and retail items and support limited lounge F&B service
Technical Overview
This role relies on office equipment and software including Book4Time and Microsoft Office tools (Word, Microsoft Office, Outlook) to manage bookings and administrative tasks. It also requires compliance with alcohol service policies and completion of Food Handler Certification and an Alcohol Awareness Course.
Ideal Candidate
The ideal candidate is a part-time spa receptionist with 1-2 years of reception desk and/or salon/spa experience. They complete Food Handler Certification and an Alcohol Awareness Course, have strong multitasking and attention to detail skills, and can accurately use Book4Time to schedule appointments and handle cash while delivering high-end guest service.
Must-Have Skills
High school diploma or equivalentSuccessfully complete Food Handler Certification and Alcohol Awareness Course as required1-2 years Reception desk and/or salon/spa experienceability to work in a fast-paced environment while maintaining enthusiasm and excellent customer skillsmust be multitask orientedmust be detail orientedmust be able to readwritespeak and understand Englishmust be able to operate computermust be able to operate computerphotocopier and telephonesHandles the computer booking system Book4Time and all cash handling procedures with accuracy and ease
Nice-to-Have Skills
knowledge of all spa treatments and retail items with the intent to suggest service offerings
Tools & Platforms
Book4TimeMicrosoft OfficeMicrosoft WordOutlooktelephonesphotocopier
Required Skills
receptionscheduling appointmentsanswering phonescheck-in and outguest serviceserving limited F&B itemsFood Handler CertificationAlcohol Awareness Coursemultitaskingdetail orientedcommunicationteamworkoperate office equipment (computerphotocopiertelephones)Book4Timecash handling proceduresMicrosoft WordMicrosoft OfficeOutlookknowledge of spa treatments and retail itemsStandard Operating Procedures (SOP)
Hard Skills
receptionscheduling appointmentsanswering phonescheck-in and check-outguest serviceserving limited F&B items in LoungeFood Handler CertificationAlcohol Awareness Coursereception desk experiencemultitaskingcomputer knowledgeMicrosoft WordMicrosoft OfficeOutlooktelephonesphotocopierBook4Timecash handling procedurescash handlingoperating office equipmentreadingwritingspeaking and understanding Englishmaneuver in and around the spaoperate computer for booking systemdeli plates and simple small offeringsStandard Operating Procedures (SOP)serve alcoholic beverages in compliance with company policies and proceduresknowledge of spa treatmentsknowledge of retail itemsbook appointments accurately and timely in person and over the phone
Soft Skills
positive and friendly attitudeenthusiasmexcellent customer skillsdetail orientedfriendlyoutgoingexcellent communication skillsteamworkability to work well with othersprofessional and friendly conversationability to work in a fast-paced environment while maintaining enthusiasmwork well under pressurehandle multiple guests at one timeresponds to visual and oral cuesclient-centered suggestions and service recommendations
Certifications
Required
Food Handler CertificationAlcohol Awareness Course
Preferred
Not specified
Keywords for Your Resume
Spa ReceptionistSpa Receptionist-Part Timereception desksalon/spa experiencecustomer servicescheduling appointmentscheck-in and out of appointmentsanswering phonesmultitask orienteddetail orientedEnglishBook4Timecash handlingcash handling proceduresWordMicrosoft OfficeoutlookphotocopiertelephonesFood Handler CertificationAlcohol Awareness Coursefast-paced environmentwork well with others and as a teamserve alcoholic beveragesStandard Operating Procedures (SOP)deli platesDesert Serenity Loungeretail itemsspa treatmentsOutlook
Deal Breakers
Must successfully complete Food Handler Certification, Must successfully complete Alcohol Awareness Course, Must be able to read, write, speak and understand English, Must be able to accurately use Book4Time and handle cash handling procedures
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