✦ Luna Orbit — IT Support & Helpdesk

Specialist CMS Support

at Hilton Grand Vacations

📍 Orlando, FL, US Remote Posted March 11, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides technical and analytical support to the marketing department, focusing on troubleshooting, campaign setup, and system support in a remote environment.

Key Responsibilities

  • Troubleshoot computers and connectivity issues
  • Support sales and marketing campaigns
  • Manage support tickets and documentation
  • Train agents on equipment setup
  • Research and resolve technical issues

Technical Overview

Supports support ticket systems, SQL database queries, Citrix and VDI troubleshooting, remote support tools, and customer service platforms.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with experience in troubleshooting, support ticket management, and Citrix/VDI environments. They possess strong communication skills and a customer-focused approach, capable of supporting remote teams in a hospitality setting.

Must-Have Skills

Computer troubleshootingSQL queriesSupport ticket managementCitrixVDI

Nice-to-Have Skills

Campaign setupCall center supportTraining agents

Tools & Platforms

GEMSQLCitrixSupport ticket systems

Required Skills

Computer troubleshootingSQL queriesSupport ticket managementCitrixVDISupport ticket systemsCustomer serviceRemote support

Hard Skills

Computer troubleshootingCampaign setupDatabase queriesSQLTicketing systemsCitrixVDISupport ticket managementCall center support

Soft Skills

CommunicationCustomer serviceTroubleshootingTrainingAttention to detail

Industry & Role

Industry Hospitality / Hospitality Technology
Job Function Provide technical support and system troubleshooting for marketing teams in a remote setting

Keywords for Your Resume

Support SpecialistComputer troubleshootingSQL queriesCitrixVDISupport ticket managementCall center supportCustomer serviceSupport ticket systemsRemote supportTroubleshooting

Deal Breakers

Lack of support ticket system experience, No remote support experience, No Citrix or VDI experience

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