✦ Luna Orbit — IT Support & Helpdesk

Specialist - Help Desk

at QC

📍 Tampa, FL Onsite Posted March 08, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 2 years
Education 2-year MIS related degree; 4 years preferred
Category IT Support & Helpdesk

About this role

This role involves providing help desk support for IT-related issues within a professional office environment, focusing on customer service and technical troubleshooting.

Key Responsibilities

  • Answer and evaluate service requests
  • Log and track calls
  • Support Windows and SaaS applications
  • Troubleshoot hardware and software issues
  • Provide excellent customer service

Technical Overview

Supports Windows 10/11, MS Office, Google Apps, Active Directory, and SaaS applications, with responsibilities including troubleshooting, call logging, and issue resolution.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with 1-2 years help desk experience, strong knowledge of Windows 10/11, MS Office, and Google Apps, and excellent customer service skills. They should have an associate's degree in Computer Science or MIS or equivalent work experience.

Must-Have Skills

1-2 years help desk experienceAssociate's degree in Computer Science/MIS or equivalentExperience supporting PCsnetworksserversKnowledge of Windows 10/11Experience with MS Office and Google Apps

Nice-to-Have Skills

IT certifications (MCPMCSE)Experience supporting SaaS applicationsKnowledge of Active Directory

Tools & Platforms

Microsoft OfficeGoogle AppsActive DirectoryMS Office

Required Skills

Help DeskIT supportWindows 10Active DirectoryMS OfficeGoogle AppsTroubleshootingCustomer Service

Hard Skills

Microsoft OfficeMS OfficeGoogle AppsGoogle Apps for BusinessWindows 10Windows 11Active DirectoryPC supportNetwork supportServer supportSaaS applicationsHelp Desk supportTroubleshootingCustomer Service

Soft Skills

Customer serviceInterpersonal skillsCommunication skillsProblem-solvingTeamwork

Certifications

Required

MCPMCSE

Industry & Role

Industry Technology / IT Services
Job Function IT support and help desk technician

Keywords for Your Resume

Help DeskIT supportCustomer serviceWindows 10Windows 11Active DirectoryMS OfficeGoogle AppsSaaS applicationsTroubleshootingCustomer service skillsHelp desk supportNetwork supportServer supportIT certificationsMCPMCSECustomer ServiceSaaSNetwork SupportServer Support

Deal Breakers

Lack of help desk experience, No relevant IT certifications, No experience with Windows 10/11 or Active Directory, Unwillingness to work on-site in Tampa

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