Position Details
About this role
This role involves providing IT support and help desk services in a professional office environment, handling service requests, troubleshooting, and supporting SaaS applications.
Key Responsibilities
- Answer IT service requests
- Evaluate and prioritize issues
- Log and track calls
- Troubleshoot problems
- Support SaaS applications
Technical Overview
Supports Windows 10/11, Active Directory, Microsoft Office, Google Apps, and uses a problem management database for tracking issues.
Ideal Candidate
The ideal candidate is an entry-level IT support specialist with 2+ years of help desk experience, strong knowledge of Windows and Active Directory, and excellent customer service skills. They should be capable of managing IT requests efficiently in a professional office environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of help desk experience, No knowledge of Windows 10/11 or Active Directory, No customer service skills, No relevant certifications
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