Position Details

Salary $57K – $71K USD / year

Type Full-Time

Experience entry

Exp. Years 1+ year

Education Not specified

Category IT Support & Helpdesk

About this role

Helpdesk specialist delivering first-level IT support to internal teams, resolving hardware, software, and network issues and onboarding new employees in a hybrid environment.

Key Responsibilities

Provide first-level technical support
Prioritize helpdesk tickets
Troubleshoot remotely or in-person
Onboard new employees
Document issues and solutions

Technical Overview

Supports end users across Windows, macOS, and mobile devices; uses Jira/ServiceNow/Zendesk for tickets; performs remote or on-site troubleshooting; participates in software updates and security compliance.

Ideal Candidate

Entry-level to early-career helpdesk specialist with 1+ year IT support experience; strong troubleshooting, customer service, and ability to work in a fast-paced, hybrid environment.

Must-Have Skills

None listed

Required Skills

1+ years IT support; troubleshooting hardwaresoftwareand network issues; ticketing systems (JiraServiceNowZendesk); WindowsmacOSmobile OS

Industry & Role

Industry SaaS

Job Function Maintain and support the company's IT infrastructure and end-user experience

Keywords for Your Resume

SpecialistHelpdeskhelpdeskIT supportremotehybridwindowsmacOSmobile operating systemsJiraServiceNowZendeskticketing systemonboardingend user supporttroubleshootingcustomer servicedesktop supportIT policiessecurity standardshelp deskit supportmacosjiraservicenowzendesk

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