Position Details

Salary $52K – $60K USD / year

Type Full-Time

Experience entry

Exp. Years 0-2 years (entry-level); preferred 3+ years

Education Not specified

Category Finance & Accounting

About this role

Specialist I in Servicing Quality Control supports loan servicing operations by reviewing loan packages, capturing data, and validating compliance with investor and regulatory guidelines. The role includes defending audit results in client calls, performing QC reviews, and occasional off-site travel.

Key Responsibilities

Review loan packages and data files to identify documentation for review
Perform QC Reviews for peers
Defend audit results on client-facing calls
Capture required information in designated systems
Elevate questions to management and ensure full loan file review

Technical Overview

Scope includes loan administration on current/performing loans with focus on data extraction, validation, and exception handling. Requires proficiency with Microsoft Office and client/SitusAMC systems to ensure accurate and compliant loan file reviews.

Ideal Candidate

The ideal candidate is an entry-level mortgage servicing professional with 0-2 years of relevant experience, strong attention to detail, excellent communication, and proficiency in Microsoft Excel. The role requires ability to perform data capture and QC reviews remotely and to support client-facing audit discussions.

Must-Have Skills

Entry-level experience 0-2 yearsExcellent PC skillsProficiency in Microsoft Office / Microsoft ExcelStrong communication skillsDetail orientedAnalytical ability

Nice-to-Have Skills

Familiarity with fraudulent red flagsMortgage servicing experience preferredKnowledge of residential mortgage servicing practices

Tools & Platforms

SitusAMC client systemMicrosoft Office

Required Skills

Excellent PC skillsMicrosoft OfficeMicrosoft Exceldata capturedocumentationstrong communicationanalytical abilityattention to detailmortgage servicingresidential mortgage servicingloan administrationnew loan setupescrow administrationborrower complaintsFHAFNMAFHLMCCFPBremote work

Hard Skills

Microsoft OfficeMicrosoft ExcelData captureData entryDocumentation

Soft Skills

Excellent communicationTime managementDetail orientedAnalytical abilityTeamworkReliability

Industry & Role

Industry Banking

Job Function Perform servicing quality control reviews of mortgage servicing files to ensure compliance and data accuracy.

Role Subtype Mortgage servicing specialist

Tech Domains Microsoft 365, Microsoft Excel

Keywords for Your Resume

servicing quality controlmortgage servicingresidential mortgage servicingFHAFNMAFHLMCCFPBConsumer Financial Protection Bureauloan administrationnew loan setupescrow administrationborrower complaintsdata capturequality assuranceQC reviewMicrosoft 365Microsoft ExcelMicrosoft Officeremoteentry level0-2 yearsclient systemdocumentationServicing Quality ControlResidential Mortgage ServicingNew Loan SetupEscrow Administration

Deal Breakers

No 0-2 years of relevant experience (entry-level requirement), Lack of proficiency in Microsoft Office / Excel, Inability to work remotely or travel occasionally, Lack of attention to detail

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Specialist I, Servicing Quality Control

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