✦ Luna Orbit — IT Support & Helpdesk

Specialist, Infrastructure Support Services

at Quest Diagnostics

📍 Marlborough, MA, United States Unknown 💰 $30 – $34 USD / year Posted March 19, 2026
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Position Details

Salary $30 – $34 USD / year
Type Not Specified
Experience entry
Exp. Years 1+ years
Education Associate's degree and/or IT certifications
Category IT Support & Helpdesk

About this role

Provide Tier-2 IT support for healthcare laboratory operations, troubleshooting hardware and software issues, performing system maintenance, and supporting end-user needs.

Key Responsibilities

  • Support Tier-2 IT tickets
  • Troubleshoot hardware and software issues
  • Perform IMAC tasks
  • Maintain system knowledge
  • Assist laboratory staff

Technical Overview

This role involves supporting Microsoft 365 applications, network troubleshooting, ServiceNow ticket management, and performing IMAC tasks in a healthcare environment.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with basic networking and troubleshooting skills, capable of handling Tier-2 support tickets, performing IMAC tasks, and providing excellent customer service in a healthcare environment.

Must-Have Skills

Entry level understanding of skill areaSupport Tier -2 Field IT supportTroubleshoot ServiceNow ticketsPerform IMACMaintain knowledge of systems

Nice-to-Have Skills

MS 365 SuiteBasic networking knowledgeProblem SolvingTime ManagementOrganizational SkillsVerbal and written communicationCustomer satisfaction

Tools & Platforms

MS 365 SuiteServiceNow

Required Skills

MS 365 SuiteMicrosoft 365Basic networkingTroubleshootingServiceNowIMACIT supportDesktop supportLaptop supportLab supportNetwork support

Hard Skills

MS 365 SuiteMicrosoft 365Basic networkingTroubleshootingServiceNowIMACIT supportDesktop supportLaptop supportLab supportNetwork support

Soft Skills

problem solvingmanagementverbal communicationwritten communicationcustomer serviceteamworkadaptabilitytime management

Industry & Role

Industry Healthcare & Medical
Job Function IT support and helpdesk technician
Role Subtype Help Desk L2
Tech Domains Microsoft 365, IT support, Help Desk

Keywords for Your Resume

IT supporthelp deskservice nowimactroubleshootingdesktop supportlaptop supportnetwork supportMS 365Microsoft 365networkingticketing systemcustomer servicesupport specialistfield supportIT technician

Deal Breakers

Lack of support experience, No familiarity with ServiceNow, No troubleshooting skills, No customer service experience

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