✦ Luna Orbit — IT Support & Helpdesk

Specialist, IT- End User Support I

at Feeding Tampa Bay

📍 Tampa, FL, US Onsite 💰 $42K – $45K USD / year Posted March 11, 2026
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Position Details

Salary $42K – $45K USD / year
Type Not Specified
Experience entry
Exp. Years 2+ years
Education High school diploma or equivalent
Category IT Support & Helpdesk

About this role

This role involves providing technical support for hardware, software, and network issues, ensuring smooth operations and excellent customer service.

Key Responsibilities

  • Deliver technical support
  • Troubleshoot hardware/software
  • Support network issues
  • Assist with security systems
  • Provide customer service

Technical Overview

Environment includes Windows OS, network troubleshooting, and support tools, with a focus on end-user assistance and issue resolution.

Ideal Candidate

The ideal candidate is an experienced end-user support technician with at least 2 years of experience, proficient in Windows and network troubleshooting, with strong communication skills and a customer-focused approach.

Must-Have Skills

High school diploma or equivalent2+ years of end-user support experienceProficiency in Windows and network troubleshootingStrong communication skills

Nice-to-Have Skills

Experience with physical security systemsExperience supporting internal and external events

Tools & Platforms

WindowsNetworkSupport tools

Required Skills

Technical SupportHardwareSoftwareNetworkWindowsCustomer ServiceTroubleshootingIT Support

Hard Skills

Technical SupportHardwareSoftwareNetworkWindowsCustomer ServiceTroubleshootingIT Support

Soft Skills

communicationinterpersonal skillsproblem-solvingteamworkadaptability

Industry & Role

Industry Nonprofit / Community Services
Job Function Provide end-user technical support and issue resolution in an on-site setting

Keywords for Your Resume

Technical SupportHardwareSoftwareNetworkWindowsCustomer ServiceTroubleshootingIT Support

Deal Breakers

Less than 2 years of relevant experience, Lack of proficiency in Windows and network troubleshooting, Poor communication skills, No experience supporting internal/external events

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