Position Details

Salary $89K – $147K USD / year

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category System Administration

About this role

Specialist Service Management focuses on improving SaaS Governance by partnering with application owners, security teams, and internal governance groups. The role involves defining governance processes, creating KPIs, maintaining documentation, and serving as a point of contact for SaaS governance questions.

Key Responsibilities

Partner with Application Owners to ensure adherence to SaaS Governance Standard
Partner with Information Security Office Attack Surface Management Team on SaaS Governance
Create/Manage KPIs for SaaS Governance
Define and refine governance processes (intake, operate, decommission)
Develop documentation and act as point of contact for SaaS Governance stakeholders

Technical Overview

You will work with SaaS applications and SaaS security controls, applying knowledge of APIs (especially SaaS APIs). The role emphasizes understanding Cloud Services, Software Development Lifecycle concepts, and core infrastructure interdependencies to strengthen governance guardrails and automate/streamline governance workflows over time.

Ideal Candidate

The ideal candidate is a mid-level service management or governance specialist with hands-on experience supporting SaaS applications and applying SaaS security controls. They have a strong foundation in APIs (specifically SaaS APIs), can define and improve governance processes (intake, operate, decommission), and can create KPI reporting to drive adherence to standards in a cross-functional environment.

Must-Have Skills

SaaS GovernanceWorking with and supporting SaaS applicationsSaaS security controlsA strong foundation of APIsSaaS APIsDefine and refine governance processes (e.g.intakeoperatedecommission)Create/Manage KPIs

Tools & Platforms

tickets

Required Skills

SaaS GovernanceSaaS applicationsSaaS security controlsAPIsSaaS APIsKPIsgovernance processes (intakeoperatedecommission)acquisition policiesapproval workflowsCloud ServicesSoftware Development Lifecyclecustomer serviceeffective communicationproblem solvinganalytical thinking

Hard Skills

SaaS GovernanceSaaS applicationsSaaS security controlsAPIsSaaS APIsKPIsgovernance processesintakeoperatedecommissionacquisition policiesapproval workflowsCloud ServicesSoftware Development LifecycleCore Infrastructure components and interdependenciescustomer service issue resolutionanalytical thinkingroot cause analysisproblem solving

Soft Skills

communicationability to effectively communicate verbally and in writingproblem solvinganalytical thinkingstakeholder managementcross-functional collaborationcontinuous learningteamworkpoint of contact for stakeholders

Industry & Role

Industry Banking

Job Function Deliver and manage SaaS governance services across the enterprise

Role Subtype Service Desk Analyst

Tech Domains Cybersecurity, ITSM / ServiceNow, SaaS

Keywords for Your Resume

Specialist Service Management - SaaS GovernanceService ManagementSaaS GovernanceSaaS applicationsSaaS security controlsAPIsSaaS APIsInformation Security Office Attack Surface ManagementAttack Surface ManagementKPIsgovernance processesintakeoperatedecommissionacquisition policiesapproval workflowsCloud ServicesSoftware Development Lifecyclecustomer serviceeffective communicationproblem solvinganalytical thinking

Deal Breakers

Must have experience with SaaS Governance and working with SaaS applications, Must have experience with SaaS security controls and SaaS APIs

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