✦ Luna Orbit — Sales & Business Development

Specialist Solution Engineer, ITSM

at Salesforce

📍 13 Locations Unknown 💰 $113K – $180K USD / year Posted March 28, 2026
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Position Details

Salary $113K – $180K USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Sales & Business Development

About this role

This role involves supporting and evangelizing Salesforce's ITSM solutions, focusing on AI-powered, conversational, and workflow-driven support systems within a dynamic environment.

Key Responsibilities

  • Demonstrate and evangelize ITSM solutions
  • Support AI-powered support systems
  • Collaborate with product teams
  • Drive digital transformation
  • Support enterprise support workflows

Technical Overview

The technical scope includes Salesforce Service Cloud, AI integration, workflow automation, and collaboration with Slack for enterprise support solutions.

Ideal Candidate

The ideal candidate is a technically-minded solution engineer with experience in ITSM and Salesforce Service Cloud, capable of evangelizing AI-powered support solutions. They should thrive in a fast-paced, innovative environment with strong communication skills.

Must-Have Skills

experience supporting ITSM solutionsability to demonstrate and evangelize solutionsknowledge of Salesforce Service Cloud

Nice-to-Have Skills

experience with AI-powered solutionsexperience with workflow-driven support systemsfamiliarity with Slack integrations

Tools & Platforms

SalesforceService CloudSlackAI platforms

Required Skills

IT Service ManagementITSMSalesforceService CloudAISlackworkflow automationsupport solutions

Hard Skills

IT Service ManagementITSMSalesforceService CloudAIConversational SupportWorkflow AutomationSlack

Soft Skills

communicationtechnical evangelismproblem-solvingstartup mentalitycollaborative

Industry & Role

Industry Technology / SaaS / CRM
Job Function Support and promote Salesforce ITSM solutions with a focus on AI and workflow automation
Role Subtype Solution Engineer
Tech Domains Salesforce, Service Cloud, AI

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

IT Service ManagementITSMSalesforceService CloudAIconversational supportworkflow automationSlacksolution evangelisttechnical supportcustomer successsupport solutionsemerging business unitdigital transformationagent-first24/7 supporttechnical evangelismsupport engineer

Deal Breakers

Lack of Salesforce or ITSM experience, No experience with AI or workflow automation, Support role without technical evangelism skills, No experience supporting enterprise support solutions

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