✦ Luna Orbit — Customer Success & Support

Specialist, Technical Account Manager - Federal

at Okta

📍 Washington, DC Unknown Posted March 28, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

This role involves serving as a trusted technical advisor for federal customers using Okta's IAM solutions, ensuring compliance and successful implementation.

Key Responsibilities

  • Build customer relationships
  • Provide technical guidance
  • Ensure compliance with security standards
  • Troubleshoot and optimize solutions
  • Collaborate with cross-functional teams

Technical Overview

The role requires expertise in IAM, FedRAMP standards, troubleshooting, and customer success within government or public sector environments.

Ideal Candidate

The ideal candidate is a mid-level technical account manager with experience in federal IAM solutions, FedRAMP compliance, and customer success in government or public sector environments. They possess strong troubleshooting and advisory skills.

Must-Have Skills

Experience with Okta Workforce Identity CloudUnderstanding of government compliance standardsAbility to serve as a trusted technical advisorExperience in federal or public sector IAM solutions

Nice-to-Have Skills

Experience with Customer Identity and Access ManagementKnowledge of FedRAMP and government security standardsTechnical support experience

Tools & Platforms

Okta Workforce Identity CloudCustomer Identity Solution

Required Skills

Identity and Access ManagementFedRAMPCustomer SuccessTechnical AdvisorySolution DesignTroubleshootingConfigurationSecurity Standards

Hard Skills

Identity and Access ManagementFedRAMPCustomer SuccessTechnical AdvisorySolution DesignTroubleshootingConfigurationSecurity Standards

Soft Skills

Relationship BuildingCommunicationCustomer FocusProblem-solvingCollaboration

Industry & Role

Industry Government/Public Sector
Job Function Support federal customers in IAM solution deployment and compliance
Role Subtype Technical Account Manager
Tech Domains Identity and Access Management, Cybersecurity

Keywords for Your Resume

identity and access managementfedrampcustomer successtechnical advisorysolution designtroubleshootingconfigurationsecurity standardsoktafederalpublic sectoriamcompliancegovernment standardsfederally focusedsecurityfederally

Deal Breakers

Lack of experience with FedRAMP or government standards, No background in IAM or security solutions, No customer success or technical advisory experience

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