✦ Luna Orbit — Customer Success & Support

Specialist, Technical Account Manager - Public Sector

at Okta

📍 Washington, DC Unknown Posted March 25, 2026
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

This role involves serving as a trusted technical advisor for strategic customers in the public sector, focusing on IAM, compliance, and technical success to maximize customer value and satisfaction.

  • Build customer relationships
  • Design and implement IAM solutions
  • Ensure compliance with standards
  • Drive technical adoption
  • Provide strategic guidance

The position requires expertise in IAM, FedRAMP, solution design, and customer success strategies within SaaS and government environments.

The ideal candidate is a mid-level TAM with experience in IAM, FedRAMP, and customer success within SaaS or government sectors. They excel in solution design, technical guidance, and building strong customer relationships.

Technical GuidanceCustomer SuccessSolution DesignCustomer Relationship Management
FedRAMPComplianceIdentity SolutionsCustomer SatisfactionTechnical Adoption
OktaCustomer Success PlatformsCRM
IAMCustomer SuccessSolution DesignFedRAMPCustomer Relationship ManagementTechnical GuidanceComplianceCustomer Satisfaction
Identity and Access ManagementCustomer SuccessSolution DesignProduct AdoptionComplianceFedRAMPCustomer Relationship ManagementTechnical Guidance
Relationship BuildingCommunicationProblem-solvingCollaborationCustomer FocusStrategic Thinking
Industry SaaS
Job Function Serve as a technical advisor to government and public sector clients on IAM and compliance
Role Subtype Customer Success & Support
Technical Account ManagementCustomer SuccessIAMIdentity and Access ManagementFedRAMPSolution DesignCustomer Relationship ManagementCustomer SatisfactionTechnical GuidanceComplianceCustomer AdoptionProduct AdoptionStrategic Success PlansCustomer TrustCross-functional Collaboration

No experience with FedRAMP or government standards, Lack of customer success background, Unwilling to work in Washington, DC, No experience in IAM or security

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