✦ Luna Orbit — Customer Success & Support

Specialist, Technical Account Manager - SLED

at Okta

📍 Chicago, Illinois; Colorado; Dallas, Texas; Washington, DC Unknown Posted March 28, 2026
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

This role involves managing strategic customer relationships in the public sector, providing technical guidance on identity solutions, and ensuring compliance with government standards to maximize customer success.

  • Build customer relationships
  • Provide technical guidance
  • Optimize identity solutions
  • Ensure compliance
  • Drive product adoption

Focuses on identity and access management solutions, customer success strategies, and compliance with standards like FedRAMP, supporting enterprise and government clients.

The ideal candidate is a skilled technical account manager with experience supporting government and public sector clients, expertise in identity solutions, and a strong ability to build trust and optimize customer solutions while ensuring compliance with standards like FedRAMP.

Technical Account ManagementCustomer RelationshipsSolution OptimizationTechnical GuidanceCompliance
FedRAMPIAM RequirementsCustomer SuccessProduct AdoptionTechnical Support
Identity SolutionsCustomer Success PlatformsSupport Tools
Technical Account ManagementIdentity SolutionsCustomer SuccessSolution OptimizationTechnical GuidanceCustomer RelationshipsFedRAMPIAM RequirementsComplianceProduct Adoption
Technical Account ManagementIdentity SolutionsCustomer EcosystemSolution OptimizationTechnical GuidanceCustomer SuccessComplianceFedRAMPIAM RequirementsProduct AdoptionTechnical SupportCustomer Relationships
Relationship BuildingCommunicationCustomer FocusProblem-solvingTechnical AdvocacyCollaborationTrust BuildingStrategic Thinking
Industry Technology / SaaS / Identity / Public Sector
Job Function Managing customer success in identity solutions for government clients
Role Subtype Technical Account Manager
Tech Domains Identity & Access Management, Customer Success
technical account managementidentity solutionscustomer successsolution optimizationtechnical guidancecustomer relationshipsfedrampiam requirementscomplianceproduct adoptiontechnical supportcustomer satisfactionpublic sectorgovernmentsupport engineerclient successidentity managementsecurity complianceenterprise customercloud identity

Lack of experience in technical account management, No familiarity with government compliance standards, Inability to manage customer relationships, No experience with identity and access management

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