Position Details
About this role
Manage operations and reporting for specialized distribution by building KPIs and service levels, monitoring performance, and recommending improvements. Lead client transition activities and coordinate reviews with manufacturers, clients, and internal stakeholders to ensure accurate data and strong customer experience.
Key Responsibilities
- Design, develop, and publish KPIs and service levels
- Implement best-practice measures to assess performance
- Drive continuous improvement solutions with management
- Participate in bid responses for sales operations related questions
- Lead client transition activities and conduct stakeholder/data reviews
Technical Overview
This role is operations analytics and performance management, focused on KPI creation, service level tracking, forecasting, and reverse logistics performance. It emphasizes data quality/accuracy reviews and structured project-management approaches for client transitions rather than specific software tooling.
Ideal Candidate
The ideal candidate is an operations-focused account specialist who can design and publish KPIs and service levels and use them to drive continuous improvement in specialized distribution performance. They are comfortable leading client transition activities using project management best practices and collaborating with manufacturers, clients, and internal teams to ensure data quality, operational excellence, and a superior customer experience.
Must-Have Skills
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Must be able to design, develop, and publish key performance indicators (KPIs) and service levels, Must have experience driving continuous improvement based on measured performance, Must have experience with client transition activities and coordinating stakeholders
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