About this role
Process customer orders, provide solutions for customer needs, and maintain long-term customer partnerships. Resolve issues and non-conformities quickly while communicating effectively in both French and English.
Key Responsibilities
- Recevoir et traiter les commandes des clients
- Developper des solutions aux besoins/opportunites des clients
- Etablir et maintenir un partenariat a long terme avec les clients
- Resoudre rapidement les problemes et les non-conformites
- Communiquer avec des collegues et clients (francais et anglais)
Technical Overview
Customer service role with computer proficiency requirements focused on Microsoft Office and a stated familiarity with SAP as an advantage. Emphasis is on order handling, issue resolution, and customer communications rather than systems administration.
Ideal Candidate
The ideal candidate is a bilingual (French and English) customer service specialist with strong organizational, time-management, and problem-resolution skills. They can process customer orders and maintain long-term customer partnerships while using Microsoft Office effectively. SAP knowledge is a bonus.
Must-Have Skills
Diplôme universitaire ou collegial avec une formation specialisee dans un domaine connexe (c-a-d : chimievente ou service a la clientele)Forte aptitude a l'organisationetre oriente(e) vers le detail et avoir d'excellentes competences en gestion du tempsSolides competences en matiere de resolution de problemes et capacite a etablir des priorites et a effectuer plusieurs taches a la foisSolides competences informatiques a l'aide de la suite Microsoft OfficeBilingue en francais et en anglais
Nice-to-Have Skills
SAP (un atout)
Tools & Platforms
Microsoft OfficeSAP
Required Skills
Recevoir et traiter les commandesDevelopper des solutionsEtablir et maintenir un partenariat a long termeResoudre rapidement les problemesgestion du tempsresolution de problemesMicrosoft OfficeSAPbilingue francais et anglais
Hard Skills
order takingprocess customer ordersorder fulfillment partnership managementproblem resolutionorganization aptitudeattention to detailtime managementproblem-solvingprioritizingmultitaskingMicrosoft Office suiteMicrosoft OfficeSAP (un atout)bilingual communicationscustomer communicationsstakeholder communicationcustomer partnership management
Soft Skills
communicationinterpersonal skillscustomer-orientedteam playerself-motivatedestablish and maintain long-term partnershipability to set prioritiesperform several tasks at oncebilingual collaboration with colleagues and clients
Keywords for Your Resume
Specialiste du service a la clienteleCustomer Service SpecialistRecevoir et traiter les commandesDevelopper des solutionsEtablir et maintenir un partenariat a long terme avec les clientsResoudre rapidement les problemes et les non-conformitesDiplome universitairecollegialformation specialiseechimieventeservice a la clienteleForte aptitude a l'organisationoriente(e) vers le detailgestion du tempsresolution de problemesetablir des prioriteseffectuer plusieurs taches a la foiscompetences informatiquessuite Microsoft OfficeMicrosoft OfficeSAPun atoutBilingue en francais et en anglaiscommunications avec des collegues et clients a l'exterieur du Quebecorder takingprocess customer ordersproblem resolutionpartnership a long termebilingual francais anglaistime managementcommunication
Deal Breakers
Bilingue en francais et en anglais, Solides competences informatiques a l'aide de la suite Microsoft Office, Diplôme universitaire ou collegial avec une formation specialisee dans un domaine connexe (chimie, vente ou service a la clientele)
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