About this role
Support strategic development and account management for Exelon commercial customers, ensuring world-class customer experience. You will resolve billing and service issues, coordinate sustainability efforts, promote energy programs, and use CRM/database insights to measure results and report outcomes.
Key Responsibilities
- Directly engage customers proactively and as needed
- Address billing and rate inquiries and service delivery concerns
- Coordinate sustainability proposals and projects
- Promote and support communications and energy programs
- Mine CRM/database, measure results, and regularly report outcomes
Technical Overview
Role relies on CRM and database mining to understand commercial customers and track outcomes. No software engineering stack is specified, but strong data-driven customer management is a core component.
Ideal Candidate
The ideal candidate is a senior account representative/account manager who has experience engaging commercial customers, resolving billing and service delivery inquiries, and driving high customer satisfaction. They are strong at relationship-building, communications, and reporting outcomes, with hands-on experience using a CRM and mining customer data to support energy programs like energy efficiency, fleet electrification, and economic development incentives.
Must-Have Skills
Provide world class customer experienceDirectly engage customers proactively and as neededPerform account manager tasksMine our database and CRMBuild and grow internal / external relationshipsEducate and inform customers on legislation and policiesProvidepromoteand support communications to customersMeasure results of all efforts and regularly report on outcomes
Tools & Platforms
CRMdatabase
Required Skills
Account manager tasksbilling and rate inquiriesservice delivery concernssustainability proposalssustainability projectsemergency responsecustomer relationship managementCRMdatabase miningprogram promotionenergy efficiency offeringsfleet electrification programseconomic development incentiveslegislation and policiescustomer communicationsmeasure resultsreport outcomes
Hard Skills
Account manager tasksbilling and rate inquiriesservice delivery concernssustainability proposalssustainability projectsemergency responsecustomer relationship managementdatabase miningCRMprogram promotionenergy efficiency offeringsfleet electrification programseconomic development incentiveslegislation and policies educationcustomer communicationsmeasure resultsreport outcomes
Soft Skills
customer engagementproactive customer engagementrelationship buildingcontinuous improvement mindsetcommunicationcross-functional collaborationproblem solvinginnovationtrust building
Keywords for Your Resume
Sr Account RepresentativeSenior Account Representativeaccount manager tasksbilling and rate inquiriesservice delivery concernssustainability proposalssustainability projectsemergency responsecustomer satisfactionbuild and grow internal / external relationshipscontinuous improvementenergy efficiency offeringsfleet electrification programseconomic development incentiveslegislation and policiestrusted energy advisormine our databaseCRMmeasure resultsreport on outcomescustomer communications
Deal Breakers
Must be able to mine data and use CRM for customer insights, Must be able to educate customers on legislation and policies
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