✦ Luna Orbit — Data & Analytics

Sr Analyst, Global Customer Service

at Baxter International

📍 Deerfield, Illinois Onsite 💰 $80K – $110K USD / year Posted April 03, 2026
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Position Details

Salary $80K – $110K USD / year
Type Full-Time
Experience senior
Exp. Years 3-5 years
Education Associate or Bachelor's degree preferred or relevant work experience
Category Data & Analytics

About this role

Senior Analyst, Global Customer Service, focused on analyzing complex data sets to deliver advanced data models, dashboards, and metrics for Baxter's service operations. You will ensure HIPAA compliance and support quality governance across customer service data.

Key Responsibilities

  • Analyze complex data sets to identify trends; Develop and maintain dashboards; Implement data quality controls; Conduct QA system and supplier audits; Collaborate with cross-functional stakeholders

Technical Overview

BI tools include Power BI and Tableau; data modeling and dashboards with Snowflake data stores; CRM/ERP familiarity (Salesforce, SAP/JDE); emphasis on healthcare data privacy and analytics.

Ideal Candidate

The ideal candidate is an entry-to-mid level quality engineer with 3-5 years in manufacturing QA, familiar with GMP/ISO 13485, CAPA and nonconformance, and experienced with QA audits. ASQ certification is preferred.

Must-Have Skills

3-5 years of experience in data analysisbusiness analysisor a related fieldProficient with data preparationdata visualizationand BI tools (Power BITableauSnowflake)

Nice-to-Have Skills

Experience with HIPAA compliance and privacy/security policiesExperience with ERP systems (e.g.JDESAP)Experience with CRM software (Salesforce)Bilingual or multilingual skills

Tools & Platforms

Power BITableauSnowflakeSalesforceCognosExcel

Required Skills

BS/Associate preferred; 3-5 years data analysis/quality role; Power BI; Tableau; Snowflake; SQL; Cognos; HIPAA/privacy; ERP/Salesforce experience; QA audits; CAPA; GMP; ISO 13485; data visualization

Hard Skills

Power BITableauSnowflakeSQLCognosExcel

Soft Skills

CommunicationInterpersonalProblem-solvingCollaborationTime management

Industry & Role

Industry Healthcare & Medical
Job Function Provide data-driven insights to improve Baxter's customer service operations and HIPAA-compliant analytics
Role Subtype Quality Engineer

Keywords for Your Resume

quality engineerqa systemsgmpiso 13485nonconformancecapaquality systemauditsrisk managementstatistical analysisDOElean six sigmaasqhipaaprivacycompliancemanufacturingQuality EngineerQA SystemsGMPISO 13485CAPANonconformanceAUDITStatistical AnalysisLean Six Sigma

Deal Breakers

Must be authorized to work in the U.S., Sponsorship not available

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