Position Details

Type Not Specified

Experience senior

Exp. Years 5+ years

Education Bachelor's degree

Category Operations & Logistics

About this role

Senior Billing Analyst (Correspondence) manages operational customer communications across multiple markets, ensuring regulatory compliance, content governance, and alignment between print and digital messaging; collaborates with marketing, legal, and third-party vendors.

Key Responsibilities

Develop and maintain operational communications
Govern content approvals and version control
Manage document lifecycle in DMS
Maintain print-to-digital alignment
Lead internal Letter Committee for regulatory compliance

Technical Overview

Focus on document management systems, MS Word/Office, and regulatory/compliance controls; governance, audits, and translation services are key components.

Ideal Candidate

The ideal candidate is an experienced senior billing/communications professional with 5+ years in consumer energy operations, strong document management and regulatory compliance skills, and a proven ability to manage multiple vendors and cross-market communications.

Must-Have Skills

Bachelor's degree5+ years of consumer services or B2C related industry experienceProven experience with document management systemsProficient in Microsoft Office and AI applicationsExceptional verbal and written communication skillsStrong organizationalanalyticaland problem-solving skillsAbility to coordinate and manage multiple tasks with sensitive timelinesAbility to translate complex operational detail into clear communications

Nice-to-Have Skills

Background in retail energy or utility operationsExperience with vendor managementExperience with projectpolicyand process documentation

Tools & Platforms

Document management systemsMicrosoft WordMicrosoft OfficeAI applications

Required Skills

Operational communicationsdocument managementMS WordMS Officeregulatory compliancegovernancecontent approvalsversion controlauditsvendor management

Hard Skills

Operational communicationsDocument managementMS WordMS OfficeRegulatory complianceGovernanceContent approvalsVersion controlAudit documentationVendor management

Soft Skills

Excellent verbal and written communicationStrong organizational skillsAnalytical thinkingProblem solvingTeam player

Certifications

Preferred

Six Sigma Certification

Industry & Role

Industry Energy

Job Function Oversee operational correspondence across markets to ensure regulatory compliance and effective customer communications.

Role Subtype Operations Analyst

Keywords for Your Resume

senior billing analystcorrespondenceoperational communicationsdocument managementregulatory compliancegovernancecontent approvalsversion controlauditsvendor managementprint to digital alignmentbilling communicationsenergy marketsderegulated energytranslation servicesMS WordMS Officecontent developmentcommunicationSix Sigma

Deal Breakers

Lack of Bachelor's degree, Less than 5 years in consumer services or B2C, Inability to manage multiple vendors and timelines

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Sr. Billing Analyst (Correspondence)

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