Position Details

Salary $125K – $180K USD / year

Type Not Specified

Experience senior

Exp. Years 7+ years (and at least 3 years Salesforce and FinancialForce)

Education Bachelor's degree (technical degree preferred)

Category ERP & CRM Systems

About this role

This role is for a Sr. Salesforce Business Systems Analyst who will help design, manage, and improve Salesforce and FinancialForce systems supporting Professional Services. You will coordinate PSA/FinancialForce projects, gather requirements, deliver functional designs, and support SOX reporting and SDLC processes.

Key Responsibilities

Partner with business stakeholders to maintain a prioritized strategic roadmap and execute Salesforce.com/PSA- FinancialForce projects
Collect requirements, evaluate options, and deliver quality solutions
Own functional deliverables including SOX reporting, process definition, fit/gap analysis, functional design, testing, training, and support
Create and maintain project, application, and architectural design/process documents
Drive adoption and alignment and ensure consistency and quality of data

Technical Overview

Work centers on Salesforce.com and FinancialForce, including Professional Services Automation (PSA). The role spans requirements gathering, fit/gap analysis, functional design, testing, training, reporting/support, and ensuring SOX controls with SDLC governance.

Ideal Candidate

The ideal candidate is a senior Salesforce-focused business systems analyst with 7+ years implementing SaaS business systems and at least 3 years of hands-on experience with Salesforce and FinancialForce. They can independently gather requirements, run fit/gap analysis, and deliver functional design through testing, training, and ongoing support while adhering to SOX controls and SDLC processes.

Must-Have Skills

7+ years of experience implementingconfiguring and administering SaaS business systems for a software company3+ years of Salesforce and FinancialForce (or related)

Tools & Platforms

Salesforce.comSalesforceFinancialForceProfessional Services Automation (PSA)

Required Skills

Hard Skills

Salesforce.comSalesforceFinancialForceProfessional Services Automation (PSA)SOX reportingSOX controlsSDLCrequirements gatheringbacklog managementvendor selectionfit/gap analysisfunctional designtestingtrainingreportingprocess definitionapplication supportcontinuous improvementdata qualitydata integritybusiness applicationsproject documentationapplication design documentsarchitectural design documentsprocess documentsSalesforce enhancementsFinancialForce enhancementsSalesforce.com projects

Soft Skills

partnering with business stakeholdersrequirements discoveryproblem solvingtechnical problem solvingproject managementanalytical skillscross-functional collaborationdriving adoptionalignment across business processesfacilitating SDLCcommunication

Industry & Role

Industry SaaS

Job Function Design and optimize Salesforce and FinancialForce business systems with SOX-compliant governance for Professional Services.

Role Subtype Business Analyst

Tech Domains Salesforce, ERP & CRM Systems

Keywords for Your Resume

Sr. Salesforce Business Systems AnalystBusiness Systems AnalystSystems AnalystSalesforce.comSalesforceFinancialForceProfessional Services Automation (PSA)PSASOX controlsSOX reportingSDLCrequirements gatheringbacklog managementfit/gap analysisfunctional designtestingtrainingreportingdata qualitydata integrityvendor selectionprocess definitioncontinuous improvement

Deal Breakers

7+ years implementing, configuring and administering SaaS business systems for a software company, At least 3 years of Salesforce and FinancialForce (or related)

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Sr. Business Systems Analyst - Professional Services (Remote)

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