✦ Luna Orbit — Sales & Business Development

Sr. Customer Solutions Manager, Software, Internet, and Marketplaces

at Amazon.com

📍 US, CA, San Francisco Unknown Posted March 28, 2026
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Position Details

Type Not Specified
Experience senior
Exp. Years Not specified
Education Not specified
Category Sales & Business Development

About this role

This role involves managing customer relationships, guiding cloud adoption, and designing tailored solutions to help clients maximize their use of AWS cloud services.

Key Responsibilities

  • Engage with customers
  • Design cloud solutions
  • Manage accounts
  • Drive cloud adoption
  • Support digital transformation

Technical Overview

The technical environment includes AWS cloud platform, Salesforce, and cloud solutions, with a focus on customer success, transformation, and strategic account management.

Ideal Candidate

The ideal candidate is a senior customer solutions manager with strong experience in cloud computing, particularly AWS, and excellent skills in customer engagement, solution design, and relationship management. They should be adept at driving customer success and cloud adoption strategies.

Must-Have Skills

Customer engagement skillsKnowledge of cloud technologiesSolution developmentRelationship management

Nice-to-Have Skills

Change managementOrganizational changeSales experienceTechnical certifications

Tools & Platforms

AWSSalesforceCloud platforms

Required Skills

Customer engagementCloud computingSolution designAccount managementTechnical consultingAWS cloudCustomer successTransformationBusiness development

Hard Skills

Customer engagementCloud computingSolution designAccount managementTechnical consultingAWS cloudCustomer successTransformationBusiness development

Soft Skills

CommunicationRelationship buildingStrategic thinkingProblem-solvingAdaptability

Industry & Role

Industry Cloud Computing / Internet / Marketplaces
Job Function Managing customer relationships and driving cloud adoption strategies
Role Subtype Customer Success Manager
Tech Domains Amazon Web Services, Salesforce, Cloud platforms

Keywords for Your Resume

Customer Success ManagerCustomer SupportCloud computingAWS cloudSolution designAccount managementTechnical consultingCustomer engagementBusiness developmentRelationship managementTransformationStrategic relationshipsCloud adoptionChange managementCustomer journeyAWSCloud platformsSupport engineerClient successSalescustomer engagementcloud computingsolution designaccount managementtechnical consultingcustomer successtransformationbusiness developmentrelationship management

Deal Breakers

Lack of experience in cloud solutions, No customer engagement background, No experience with AWS or cloud platforms, Poor communication skills

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