✦ Luna Orbit — Sales & Business Development

Sr Customer Success Manager

at Pluralsight

📍 Remote, US Remote 💰 $140K – $175K USD / year Posted March 08, 2026
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Position Details

Salary $140K – $175K USD / year
Type Full-Time
Experience mid
Exp. Years 6+ years
Education 8+ years of related experience or 6+ years with an advanced degree
Category Sales & Business Development

About this role

This role focuses on engaging, retaining, and expanding relationships with enterprise SaaS customers, ensuring their success and renewal through proactive management and technical support.

Key Responsibilities

  • Manage customer accounts
  • Drive renewals and expansion
  • Build strong client relationships
  • Use Salesforce and Gainsight for insights
  • Support customer onboarding

Technical Overview

Requires experience with SaaS platforms, Salesforce, Gainsight, and customer success methodologies to optimize client retention and growth.

Ideal Candidate

The ideal candidate is a mid to senior-level customer success professional with 6+ years of experience supporting SaaS and enterprise clients. They excel in relationship building, renewal management, and technical enablement, with proficiency in Salesforce and Gainsight.

Must-Have Skills

Customer SuccessAccount ManagementSalesforce.comGainsightRelationship Building

Nice-to-Have Skills

Technical Knowledge of SaaSOnPremises SolutionsCustomer Retention Strategies

Tools & Platforms

Salesforce.comGainsight

Required Skills

Customer Success ManagementAccount ManagementSalesforce.comGainsightCustomer Experience

Hard Skills

Customer Success ManagementAccount ManagementRenewal ManagementExpansion StrategiesCustomer ExperienceSalesforce.comGainsightSaaSOnPremises SolutionsTechnical Enablement

Soft Skills

Relationship BuildingCommunicationProactive Problem SolvingTeamworkAdaptabilityCustomer Focus

Industry & Role

Industry SaaS, Technology, Software Development
Job Function Customer success and account management

Keywords for Your Resume

Customer Success ManagerAccount ManagementCustomer RetentionRenewal ManagementExpansionCustomer ExperienceSalesforce.comGainsightSaaSOnPremises SolutionsRelationship BuildingTechnical Knowledge

Deal Breakers

Lack of experience with Salesforce or Gainsight, Less than 6 years of relevant experience without an advanced degree, Inability to support enterprise SaaS clients, Poor communication or relationship skills

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