Position Details
About this role
This role involves providing technical support to university staff and students, troubleshooting hardware and software issues, and maintaining desktop and network systems.
Key Responsibilities
- Acts as first contact for desktop issues
- Organizes support requests
- Monitors help desk tickets
- Assists with hardware/software setup
- Performs basic troubleshooting
Technical Overview
Supports Windows, macOS, and Linux environments, manages help desk tickets, and monitors system performance. Uses MDT, GPO, and ticketing tools.
Ideal Candidate
The ideal candidate is a mid-level IT support technician with 3+ years of experience providing desktop and network support in an educational or corporate environment. They possess strong troubleshooting skills and excellent communication abilities.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with help desk ticketing systems, No prior experience supporting Windows, macOS, or Linux, Unwillingness to work on-site in Miami, FL
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