✦ Luna Orbit — IT Support & Helpdesk

Sr IT Field Engineer

at Palo Alto Networks

📍 Office - USA - CA - Headquarters Onsite Posted April 01, 2026
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Position Details

Type Not Specified
Experience senior
Exp. Years 5–7 years
Education BA/BS in Information Technology or equivalent
Category IT Support & Helpdesk

About this role

Senior Service Desk / Field Engineer responsible for end-user computing and workplace technology, owning onsite support and driving automation initiatives across teams.

Key Responsibilities

  • Lead field support operations for site, workstation provisioning, network connectivity, A/V systems, and executive-level support
  • Advanced Troubleshooting across desktop, network, and SaaS environments
  • Automation Leadership: design and maintain advanced automation scripts and workflows (PowerShell, Python)
  • Infrastructure Collaboration: partner with network, systems, and security teams
  • Process & Documentation: author and maintain knowledge base articles, runbooks, and SOPs

Technical Overview

Hands-on in Google Workspace, endpoints (Mac/Windows), identity (Okta/CyberArk), collaboration tools (Zoom/Slack), VPN, and MDM (Intune, JAMF); supports A/V, field provisioning; uses ServiceNow for ticketing.

Ideal Candidate

The ideal candidate is a senior IT field engineer with strong end-user computing and identity management experience, able to own onsite support at the Palo Alto HQ and collaborate with global IT teams.

Must-Have Skills

BA/BS in Information Technology or equivalent5–7 years IT Service Desk/Field Support/End-User ComputingGoogle Workspace administrationOktaCyberArkmacOS configurationWindows configurationMDM tools (IntuneJAMF)PowerShellPythonServiceNowTCP/IPVPN

Nice-to-Have Skills

Automation experienceAI-assisted toolsAI-powered workflowsExperience across time zones

Tools & Platforms

Google WorkspaceZoomSlackOktaCyberArkVPNIntuneJAMFPowerShellPythonServiceNowTCP/IPMDMA/V systems

Required Skills

Google Workspace administrationZoom/Slack managementidentity services (OktaCyberArk)macOS and Windows configurationMDM tools (IntuneJAMF)TCP/IPVPNPowerShellPythonServiceNowA/V systems

Hard Skills

Google WorkspaceZoomSlackOktaCyberArkVPNmacOSWindowsIntuneJAMFPowerShellPythonServiceNowTCP/IPMDMA/V systems

Soft Skills

Customer focusCollaborationMentorshipCommunicationProblem-solvingAnalytical thinkingContinuous learningCross-functional collaboration

Industry & Role

Industry Cybersecurity
Job Function Provide onsite IT service desk and field engineering support for end-user computing and workplace technology
Role Subtype Field Technician
Tech Domains Google Workspace, Endpoint Management, VPN, MDM, A/V systems

Keywords for Your Resume

Senior Service DeskField EngineerEnd-User ComputingGoogle WorkspaceZoomSlackOktaCyberArkVPNPowerShellPythonIntuneJAMFServiceNowmacOSWindowsTCP/IPMDMA/V systemsonsiteautomationAI-assistedfield support

Deal Breakers

Bachelor's degree in Information Technology or equivalent required, Must be able to work onsite at Palo Alto HQ

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