Position Details

Salary $148K – $182K USD / year

Type Full-Time

Experience mid

Exp. Years 3 years minimum (with Master's) or 5+ years (with Bachelor's)

Education Master's degree or Bachelor's degree with related field

Category Operations & Logistics

About this role

Sr Manager, Operations leads quality, Lean initiatives, and safety at a Fulfillment Center; designs and implements process improvements, standardizes best practices, and mentors Operations and Area Managers to optimize inbound/outbound operations.

Key Responsibilities

Drives creation of quality, process improvement, and Lean initiatives by designing and implementing programs; leads safety, quality, and performance for inbound or outbound operations; sets expectations for managers; source and develop ideas; share best practices across shifts; partner with HR, Finance, Facilities, and Safety to manage labor planning and budgeting

Technical Overview

Extensive Lean and process-improvement focus; responsibilities include labor planning, workflow optimization, and cross-functional coordination with HR, Finance, Safety, and IT.

Ideal Candidate

The ideal candidate is an experienced operations leader with 3+ years of direct management in a manufacturing/distribution setting, adept at Lean process improvements, labor planning, and safety and quality improvements across a Fulfillment Center environment.

Must-Have Skills

Master's degree or foreign equivalent degree in Business AdministrationEngineeringOperationsor a related field and 3 years of experience in the job offered or a related occupation in managementoperationsor engineeringAlternativelyBachelor's degree with 5 years of progressively responsible post-baccalaureate experience3 years direct management experience in a manufacturingproduction or distribution environment3 years experience with performance metricsprocess improvement and Lean techniques3 years experience with staffing lifecycle (interviewinghiringperformance managementpromotions and termination)3 years experience with a contingent workforce during peak seasons

Nice-to-Have Skills

Budget planning experienceLabor management and high-volume staffingExperience at multiple sitesChange management

Tools & Platforms

Microsoft Excel

Required Skills

Master's or Bachelor's with related field3+ years managementLean techniquesprocess improvementstaffing lifecyclelabor planningbudgeting

Hard Skills

Lean techniquesProcess improvementQuality improvementSafetyLabor planningWorkflow managementPerformances metricsRoot cause analysisSOPsCross-functional collaborationBudgetingResource alignment

Soft Skills

LeadershipCoachingStrategic thinkingCommunicationProblem solving

Industry & Role

Industry Logistics

Job Function Drive Lean-driven process improvements and operational excellence across Fulfillment Center operations.

Role Subtype Operations Manager

Keywords for Your Resume

Sr ManagerOperationsAMZ11166.11Fulfillment CenterLeanprocess improvementlabor planningsafetyqualitybudgetingstaffingcross-functionalops leadershipmaterial handlinginbound outbounddata-drivenergonomicsOperations ManagerProcess improvementLabor planningBudgetingStaffingCross-functional leadershipSafetyQuality

Deal Breakers

No direct management experience in manufacturing/distribution, Lack of Lean/process improvement experience, Inability to manage staffing and labor planning

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Sr Manager, Operations - AMZ11166.11

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