✦ Luna Orbit — IT Support & Helpdesk

Sr. Manager, ServiceNow Architecture & Administration

at Bristol-Myers Squibb

📍 2 Locations Hybrid 💰 $139K – $169K USD / year Posted March 13, 2026
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Position Details

Salary $139K – $169K USD / year
Type Full-Time
Experience senior
Exp. Years 5+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves designing, maintaining, and optimizing the ServiceNow platform to support enterprise IT operations, working closely with stakeholders to deliver new features and improvements.

Key Responsibilities

  • Design and maintain ServiceNow solutions
  • Collaborate with stakeholders
  • Implement platform enhancements
  • Support continuous improvement
  • Manage platform components

Technical Overview

The position requires deep expertise in ServiceNow platform components, including workflows, integrations, orchestration, and scripting, with a focus on platform enhancement and user experience.

Ideal Candidate

The ideal candidate is a senior ServiceNow architect with extensive experience designing and maintaining ServiceNow platforms, capable of implementing solutions and collaborating with stakeholders across multiple locations.

Must-Have Skills

Experience designing and maintaining ServiceNowKnowledge of ServiceNow platform componentsStakeholder collaborationSolution implementationPlatform optimization

Nice-to-Have Skills

ITILAgileDevOps

Tools & Platforms

ServiceNow

Required Skills

ServiceNowWorkflowFlow DesignerIntegrationHubOrchestrationMid ServersBusiness RulesUI ActionsUI PoliciesACLsSLAsRegistry EventsScheduled Jobs

Hard Skills

ServiceNowWorkflowFlow DesignerIntegrationHubOrchestrationMid ServersBusiness RulesClient ScriptsUI ActionsUI PoliciesACLsSLAsRegistry EventsScheduled Jobs

Soft Skills

CollaborationRequirements GatheringProblem SolvingContinuous ImprovementStakeholder Communication

Industry & Role

Industry Healthcare IT
Job Function ServiceNow platform design, implementation, and optimization

Keywords for Your Resume

ServiceNowWorkflowFlow DesignerIntegrationHubOrchestrationMid ServersBusiness RulesClient ScriptsUI ActionsUI PoliciesACLsSLAsRegistry EventsScheduled JobsITILAgileDevOps

Deal Breakers

Lack of ServiceNow experience, No platform design or maintenance background, Inability to collaborate with stakeholders

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