✦ Luna Orbit — ERP & CRM Systems

Sr. Manager - ServiceNow Team

at KLA

📍 Ann Arbor, MI Hybrid 💰 $135K – $230K USD / year Posted March 29, 2026
Apply Now → ← Browse All Jobs

Position Details

Salary $135K – $230K USD / year
Type Full-Time
Experience lead
Exp. Years 8+ years hands-on + 3+ years leadership
Education Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical field
Category ERP & CRM Systems

About this role

Sr. Manager – ServiceNow Team to lead enterprise ServiceNow development, implementation, and support; manage multi-module ITSM ecosystem, data governance, and analytics.

Key Responsibilities

  • Provide technical direction for ServiceNow implementations
  • Lead complex projects including upgrades and integrations
  • Oversee CMDB strategy and data governance
  • Ensure best practices and governance
  • Lead and mentor ServiceNow team

Technical Overview

ServiceNow platform leadership with ITSM, CMDB, Performance Analytics, CSM, SIR; configuration, integration, and governance; hybrid environment

Ideal Candidate

The ideal candidate is an experienced ServiceNow leader with 8+ years of hands-on ServiceNow experience and 3+ years of managing large technical teams, able to drive ITSM/CMDB/Performance Analytics initiatives in a hybrid work setting.

Must-Have Skills

Bachelor's degree or equivalent experience in Computer ScienceInformation TechnologyEngineeringor related technical fieldMinimum three (3) years of direct experience leading and/or managing large technical teamsEight (8) years of hands-on ServiceNow experienceServiceNow Expertise in ITSMCMDBPerformance AnalyticsCSMSIRand App EngineCMDB governance and data qualityIntegration with discovery toolsSDLC security best practicesServiceNow scripting (JavaScript)

Tools & Platforms

ServiceNowIT Service ManagementCMDBPerformance AnalyticsReportingCSMSecurity Incident ResponseServiceNow App EngineREST/SOAPDiscovery tools

Required Skills

Bachelor's degree8+ years ServiceNow experienceITSM/CMDB/Performance Analytics/CSM/SIRscriptingREST/SOAPApp EngineITIL

Hard Skills

ServiceNowIT Service Management (ITSM)Configuration Management Database (CMDB)Performance AnalyticsReportingCustomer Service Management (CSM)Security Incident Response (SIR)ServiceNow App EngineJavaScriptREST/SOAP web servicesDiscovery toolsUI customizationITIL

Soft Skills

LeadershipPeople managementStrategic planningStakeholder managementCommunication

Certifications

Required

ServiceNow Certified System Administrator (CSA)

Preferred

ITIL Foundations

Industry & Role

Industry Technology
Job Function Technical leadership and people management for ServiceNow implementations and operations
Role Subtype IT Service Manager
Tech Domains ServiceNow, IT Service Management, CMDB, Performance Analytics, Reporting, CSM, SIR

Keywords for Your Resume

serviceNowitsmcmdbperformance analyticscsMsirserviceNow administratorserviceNow adminrestsoapdiscovery toolsworkflowscriptingitilleadershipteam managementann arborklaServiceNowITSMCMDBPerformance AnalyticsCSMSIRCSAITIL FoundationsJavaScriptApp Engine

Deal Breakers

Lack of 8+ years ServiceNow experience, No leadership experience managing large teams, Inability to work in a hybrid Ann Arbor setting

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile