Position Details

Salary $125K – $125K USD / year

Type Not Specified

Experience senior

Exp. Years Not specified

Education Not specified

Category Education & Training

About this role

Lead development and management of NOC and Dispatcher training and standards aligned with FAA regulations and Southwest policies. Oversee dispatcher training sessions, qualification management, and ensure documentation and records remain compliant.

Key Responsibilities

Prepare and obtain FAA approval for the Dispatcher training program (basic, initial, recurrent)
Instruct and/or monitor Dispatch training sessions (competency and proficiency checks)
Develop and enhance Dispatch Training programs and methods
Maintain records as required for FARs
Maintain and update the Dispatch Operating Manual and related training documents

Technical Overview

This is an operational training and standards role focused on FAA/FAR compliance for airline dispatch training. The work includes preparing FAA-approved dispatcher training (basic, initial, recurrent), running competency/proficiency checks, and maintaining dispatch training and operating manuals.

Ideal Candidate

The ideal candidate is a senior training and standards professional with hands-on experience supporting NOC and dispatch operations. They have led FAA-aligned training programs (basic, initial, recurrent), maintained qualification management, and managed training records and manuals in compliance with FARs.

Must-Have Skills

Prepare and obtain FAA approval for the Dispatcher training program including basicinitialand recurrentInstruct and/or monitor all instruction for Dispatch training sessions including competency and proficiency checksMaintain records and information as required for FARsMaintain and update the Dispatch Operating ManualProvide guidance in the daily operation of the Flight Dispatch Department and represent the NOC in cross-departmental meetings affecting the NOC and Dispatch

Tools & Platforms

Dispatch Operating Manual

Required Skills

FAA approvalDispatcher training programcompetency checksproficiency checkstraining curriculatraining manualsqualification managementFARs recordsDispatch Operating ManualFlight Dispatch Department standards and proceduresRead before DispatchTraining Topic documentscross-departmental meetingspresentations

Hard Skills

FAA approvalDispatcher training programbasicinitialand recurrent trainingcompetency checksproficiency checkstraining curriculatraining manualsqualification managementFAA regulationsSouthwest policiesFARsDispatch Operating ManualRead before Dispatch and Training Topic documentsFlight Dispatch Department standards and proceduresCreate and deliver presentations

Soft Skills

leadershipcollaborationclear standardseffective trainingcommunicationcross-departmental collaborationanswer questions from the floorday-to-day guidancecustomer-focused attitude

Industry & Role

Industry Aerospace

Job Function Manage FAA-aligned NOC and Dispatcher training programs, standards, and compliant documentation.

Role Subtype Curriculum Developer

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

Sr NOC Training & Standards Program ManagerNOCNetwork Operations ControlDispatcher trainingDispatcher training programFAA approvalFARsDispatch Operating ManualFlight Dispatch Departmenttraining curriculatraining manualsqualification managementcompetency checksproficiency checksbasic traininginitial trainingrecurrent trainingRead before DispatchTraining Topic documentscross-departmental meetingspresentationsFAA regulationsSouthwest policiesstandards and procedures

Deal Breakers

Must be able to work from Dallas, TX Headquarters facility during business hours, Must have U.S. citizenship or current authorization to work in the U.S. with no current or future work authorization sponsorship available

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