Position Details

Type Full-Time

Experience senior

Exp. Years Not specified

Education Not specified

Category Product Management

About this role

Senior Product Manager leading AI-powered contact center solutions at Dialpad, focusing on strategy, roadmap, and customer engagement.

Key Responsibilities

Own product strategy and roadmap
Develop customer insights
Lead cross-functional teams
Drive product adoption
Measure product impact

Technical Overview

Focus on AI, cloud-based SaaS solutions, data analysis, and product lifecycle management.

Ideal Candidate

The ideal candidate is a senior product manager with experience leading AI-powered contact center solutions, strong collaboration skills, and a strategic mindset to drive product roadmaps and customer engagement.

Must-Have Skills

Product strategyRoadmap developmentAI-powered contact centerData analysisCustomer engagement

Nice-to-Have Skills

AIAutomationCustomer supportCloud-based solutions

Tools & Platforms

JiraConfluenceAI platforms

Required Skills

Product strategyRoadmap developmentAI-powered contact centerData analysisCustomer researchAgileAutomationAICustomer engagement

Hard Skills

Product StrategyRoadmap DevelopmentAI-powered contact centerData analysisCustomer researchAgileAutomationAI

Soft Skills

LeadershipCollaborationCommunicationProblem-solvingCuriosityEmpathy

Industry & Role

Industry SaaS

Job Function Lead product development and strategy for AI contact center solutions

Role Subtype Product Manager

Keywords for Your Resume

Product ManagerAI-powered contact centerRoadmapData analysisCustomer researchAgileAutomationAIProduct strategyCustomer engagementOnsiteAustincollaborationleadershipcommunicationproduct managerai contact centerroadmap developmentdata analysiscustomer researchagileautomationaiproduct strategycustomer engagement

Deal Breakers

Lack of experience in product management, No experience with AI or contact centers, Onsite location only

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Sr. Product Manager, Dialpad Support

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