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Sr. Program Manager 2 - Technology Measurement & Performance (Hybrid - Seattle, WA)

at Nordstrom

📍 Seattle, WA Hybrid 💰 $166K – $258K USD / year Posted March 29, 2026
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Position Details

Salary $166K – $258K USD / year
Type Full-Time
Experience senior
Exp. Years 8+ years
Education Not specified
Category Business Analysis

About this role

Senior Program Manager will own Nordstrom's measurement framework for the Platform and Data organization, defining KPIs and dashboards and ensuring data translates into action across leadership. The role emphasizes automation, data quality, and cross-functional collaboration with senior leadership.

Key Responsibilities

  • Own the end-to-end measurement framework for PND, Tech Domain, and Tech All portfolio health
  • Define and refine KPIs, scorecards, and success metrics
  • Own dashboards and reporting outputs
  • Establish and enforce data quality standards
  • Drive automation and cross-tool consistency

Technical Overview

Focus on end-to-end measurement lifecycle, multi-system reporting, and leveraging AI tools to automate insights and reporting.

Ideal Candidate

The ideal candidate is a senior program manager with 8+ years of experience in technical program management, strong experience building and owning measurement frameworks, KPIs, and dashboards, and a proven track record driving accountability across large technology portfolios with executive stakeholders.

Must-Have Skills

8+ years of experience in technical program managementExperience measuring technology deliveryExperience improving measurement frameworksscorecardsor KPI systemsHands-on experience owning operational dashboardsincluding data validation and quality managementStrong analytical skillsExcellent communication skillsAbility to work with both quantitative performance data and qualitative inputsComfortable using AI tools to accelerate work

Nice-to-Have Skills

Experience in a large-scale technology organization with complex portfolio or program structuresFamiliarity with portfolio rationalizationcapacity planningor investment governance conceptsExperience operating in environments undergoing planning transformation

Required Skills

8+ years in technical program managementmeasuring technology deliveryimproving measurement frameworksowning dashboardsdata validationdata qualityKPI systemsstakeholder management

Hard Skills

measurement frameworkKPIsscorecardsdashboardsdata quality standardsvariance analysisAI toolsdata storytellingdata governancedata validation

Soft Skills

communicationanalytical thinkingstakeholder managementcross-functional collaborationleadership

Industry & Role

Industry Retail
Job Function Lead development and evolution of enterprise measurement frameworks and dashboards to drive accountability across technology portfolios.
Role Subtype Program Manager

Keywords for Your Resume

senior program managerprogram managementmeasurement frameworkKPIsscorecardsdashboardsdata quality standardsvariance analysisportfolio healthAI toolsdata storytellingstakeholder managementcross-functional collaborationCTIOtechnology leadershiphybridseattlenordstrom8+ yearstechnical program managementoperational dashboardsdata validationdata reliabilitydata qualityleadership

Deal Breakers

Must have 8+ years of technical program management experience, Must have demonstrated experience measuring technology delivery, Must be able to engage with VP/SVP level stakeholders

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