Position Details

Type Full-Time

Experience senior

Exp. Years Not specified

Education Not specified

Category Project & Program Management

About this role

Own and improve partner insights and Network Health (NH) reporting for Amazon’s Delivery Service Partners (DSP). Build scalable frameworks, models, and reporting to quickly identify risks and trends and influence Amazon Logistics and partner engagement.

Key Responsibilities

Define strategic direction and build roadmap
Build scalable frameworks to evaluate DSP relationships and identify varying risk
Oversee development and improvement of insight processes
Integrate findings with partner teams to influence Amazon Logistics and DSP engagement
Analyze metrics and patterns to inform business decisions

Technical Overview

Focuses on data-based insights and metrics-driven decision support for DSP network health, including refining models and integrating findings with partner teams. Uses scalable reporting mechanisms and framework design to enable faster risk detection and operational alignment across legal, operations, and tech stakeholders.

Ideal Candidate

The ideal candidate is a senior program manager with strong ownership who can build network health (NH) partner insights and reporting for Delivery Service Partners (DSP). They bring experience defining strategic direction and roadmaps, developing scalable frameworks, and using metrics and patterns of behavior to identify risk and drive actionable decisions with cross-functional stakeholders.

Must-Have Skills

Develop scalable frameworks that will drive quality insights regarding DSP partnersBuild reporting mechanisms to identify trends in the network and enable Network Health and partner teams to make decisions quicklyAnalyze metrics and patterns of behavior to inform business decisionsDefine the strategic direction and build roadmap to develop against

Required Skills

Program managementroadmap developmentreporting mechanismspartner insightsnetwork health (NH)risk identificationscalable frameworksmetrics and patterns analysisdata-based insightsactionable information

Hard Skills

Program managementroadmap developmentbuilding reporting mechanismspartner insightsnetwork health (NH)risk identificationscalable frameworksmetrics and patterns analysisdata-based insightsturning insights into actionable informationdeveloping modelsintegrating findings with partner teamsquality insightstrend identificationprogram executionpartner relationship evaluationcross-functional program deliveryfast-paced environment operations

Soft Skills

ownershipstakeholder managementcommunication (verbal and in writing)driving buy-in and adoptioncross-functional collaborationlong-term solution orientationability to learn new areas of the businessworking with diverse leadership levels

Industry & Role

Industry E-commerce

Job Function Drive Network Health insight programs for Delivery Service Partners (DSP) using scalable frameworks, models, and reporting.

Role Subtype Program Manager

Keywords for Your Resume

Sr. Program ManagerProgram ManagerLast Mile DSP Network HealthNetwork Health (NH)Delivery Service Partners (DSP)partner insightsrisk within the DSP networkscalable frameworksreporting mechanismstrend identificationmetrics and patterns of behaviordata-based insightsactionable informationroadmapstrategic directionpartner team integrationAmazon Logisticslegalaccount managersoperationstechcross-functional stakeholdersgeographiesstakeholder buy-inadoption

Deal Breakers

Must be able to develop scalable frameworks for quality insights regarding DSP partners, Must have experience building reporting mechanisms to identify network trends, Must demonstrate ability to analyze metrics and patterns of behavior

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Sr. Program Manager, Network Health Insights, AM DSP Network Health

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