Position Details

Type Not Specified

Experience senior

Exp. Years Not specified

Education Not specified

Category Software Engineering

About this role

This role involves designing and supporting scalable, AI-powered support engineering systems, leveraging generative AI and distributed architectures to improve customer support efficiency.

Key Responsibilities

Architect scalable support systems
Implement AI-powered tools
Support automation efforts
Perform root-cause analysis
Manage CI/CD pipelines

Technical Overview

Focus on distributed and scalable systems, AI-powered development tools, generative AI, LLM-based code generation, automation, and operational support pipelines.

Ideal Candidate

The ideal candidate is a senior software engineer experienced in distributed and scalable systems, proficient with AI-powered development tools, and capable of supporting and architecting self-service solutions at scale.

Must-Have Skills

Distributed systemsScalable systemsSelf-service platformsAI-powered development tools

Nice-to-Have Skills

Generative AILLM-based code generationAutomationRoot-cause analysisCI/CD pipelines

Tools & Platforms

AI-powered development toolsGenerative AILLM-based code generationCI/CD pipelinesMonitoring tools

Required Skills

Distributed systemsscalable systemsself-service platformsAI-powered development toolsgenerative AILLM-based code generationautomationsupport engineeringarchitectural designroot-cause analysisCI/CD pipelinesmonitoringon-call

Hard Skills

Distributed systemsScalable systemsSelf-service platformsAI-powered development toolsGenerative AILLM-based code generationAutomationSupport engineeringArchitectural designRoot-cause analysisCI/CD pipelinesMonitoringOn-call

Soft Skills

Problem-solvingLeadershipCollaborationTechnical communicationOwnership

Industry & Role

Industry Technology / Cloud Support

Job Function Develop and maintain scalable, AI-enabled support engineering solutions

Role Subtype Software Engineer

Tech Domains Distributed Systems, Cloud Support

Keywords for Your Resume

distributed systemsscalable systemsself-service platformsAI-powered development toolsgenerative AILLM-based code generationautomationsupport engineeringarchitectural designroot-cause analysisCI/CD pipelinesmonitoringon-callsoftware engineercloud supportautomation toolsAI developmentLLM

Deal Breakers

Lack of experience with distributed or scalable systems, No familiarity with AI-powered development tools, Unwilling to work in Atlanta, GA

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Sr. Software Development Engineer, Support Engineering Tech

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