✦ Luna Orbit — IT Support & Helpdesk

Sr Solution Consultant - ITSM

at VALIANTYS

📍 Remote, US Remote 💰 $100K – $175K USD / year Posted March 12, 2026
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Position Details

Salary $100K – $175K USD / year
Type Full-Time
Experience senior
Exp. Years 5+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Senior Solution Consultant specializing in ITSM platforms, responsible for designing, configuring, and delivering IT service management solutions for enterprise clients.

Key Responsibilities

  • Lead discovery workshops
  • Map requirements to platform capabilities
  • Configure workflows and portals
  • Support pre-sales efforts
  • Partner with delivery teams

Technical Overview

Expertise in ITSM tools such as ServiceNow, Jira Service Management, and BMC, with a focus on ITIL-aligned service design, process improvement, and automation.

Ideal Candidate

The ideal candidate is a senior ITSM solution consultant with extensive experience in platform design, configuration, and delivery, particularly with ServiceNow, Jira, and BMC. They excel in stakeholder engagement and process improvement within a SaaS or consulting environment.

Must-Have Skills

Experience with ITSM platforms (ServiceNowJira Service ManagementBMC)Knowledge of ITIL practicesSolution design and delivery experienceStakeholder engagementPre-sales support experience

Nice-to-Have Skills

Experience with platform configurationData and CMDB strategyAutomation and reporting

Tools & Platforms

ServiceNowJira Service ManagementBMC

Required Skills

ITSMServiceNowJira Service ManagementBMCITILService DesignIncident ManagementRequest ManagementProblem ManagementChange Enablement

Hard Skills

ITSMServiceNowJira Service ManagementBMCITILService DesignService RoadmappingIncident ManagementRequest ManagementProblem ManagementChange EnablementKnowledge ManagementService CatalogSLA ManagementKPIsCMDBAutomation

Soft Skills

CommunicationRelationship BuildingProblem SolvingCollaborationOutcome Focused

Certifications

Required

ITIL

Industry & Role

Industry SaaS, Consulting
Job Function Design and deliver ITSM solutions for clients

Keywords for Your Resume

ITSMServiceNowJira Service ManagementBMCITILService DesignService RoadmappingIncident ManagementRequest ManagementProblem ManagementChange EnablementKnowledge ManagementService CatalogSLA ManagementKPIsCMDBAutomation

Deal Breakers

Lack of experience with ITSM platforms (ServiceNow, Jira, BMC), No ITIL certification, Insufficient experience in solution design or stakeholder engagement

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