✦ Luna Orbit — IT Support & Helpdesk

Sr. Support Engineer

at Ness Digital Engineering

📍 Remote, US Remote Posted March 27, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience mid
Exp. Years 3-5 years
Education Not specified
Category IT Support & Helpdesk

About this role

Support Engineer supporting FX trading platform, providing trade and production support, troubleshooting, and platform enhancements.

Key Responsibilities

  • Support trade activities during NY hours
  • Log and triage tickets
  • Troubleshoot production issues
  • Contribute to platform improvements
  • Conduct root cause analysis

Technical Overview

Supports FX derivatives trading platform, with expertise in SQL, Jira, support environments, and microservices architecture.

Ideal Candidate

The ideal candidate is a mid-level support engineer with 3+ years experience in trade support, platform engineering, and financial systems, with strong troubleshooting and SQL skills.

Must-Have Skills

SQLJiraL2/L3 supportTrade supportPlatform supportTroubleshootingRoot Cause AnalysisFX trading knowledgeSupport engineering

Nice-to-Have Skills

PythonMicroservicesDistributed systemsPerformance optimizationAutomation

Tools & Platforms

JiraMicrosoft TeamsSQLPythonFlaskFastAPI

Required Skills

SQLJiratrade supportplatform engineeringtroubleshootingFX tradingderivativesroot cause analysissupport environmentdistributed systems

Hard Skills

SQLStructured Query LanguageJiraJira ticketingPythonFlaskFastAPIFX TradingDerivativesLiabilities managementTrade supportPlatform engineeringPerformance tuningTroubleshootingRoot Cause AnalysisTrade bookingTrade executionMicroservicesDistributed systems

Soft Skills

CommunicationStakeholder managementOwnershipAccountabilitySense of urgencyProblem-solvingMultitaskingAnalytical skills

Industry & Role

Industry Finance/Trading
Job Function Provide trade support and platform engineering for FX trading systems
Role Subtype Help Desk L2
Tech Domains SQL / PostgreSQL, Jira, Python, Distributed systems, Microservices

Keywords for Your Resume

support engineerL2 supportL3 supporttrade supportFX tradingderivativesplatform engineeringjirasqlpythondistributed systemsmicroservicesperformance tuningroot cause analysistroubleshootingsupport environmentfinancial platformsSQLJira

Deal Breakers

No support experience, Lack of SQL or Jira skills, No FX trading knowledge, Inability to troubleshoot

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile