Position Details

Salary $89K – $134K USD / year

Type Not Specified

Experience mid

Exp. Years 4+ years

Education Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience

Category Project & Program Management

About this role

Lead the end-to-end User Adoption and Organizational Change Management (OCM) strategy for Workforce Enablement services, ensuring technology investments translate into measurable productivity gains and improved Digital Employee Experience (DEX). Design and deliver role-based enablement and adoption programs, and lead multichannel change communications.

Key Responsibilities

Lead the end-to-end User Adoption and Organizational Change Management (OCM) strategy for Workforce Enablement services
Translate technology changes into user-centric narratives
Design and deliver role-based enablement and adoption programs
Lead multichannel change communications and engagement
Embed OCM early in product/service lifecycle

Technical Overview

OCM-focused role emphasizing adoption strategy, communications, training, and reinforcement across devices and productivity tools; experience with AI-enabled capabilities; alignment with product/service lifecycles and enterprise operating models.

Ideal Candidate

The ideal candidate is a mid-level OCM professional with 4+ years in IT, strong hands-on experience with Prosci/ADKAR, and proven ability to drive end-to-end user adoption and digital workplace initiatives in large organizations. They excel at translating complex tech changes into clear, user-centric narratives and have strong collaboration with global teams.

Must-Have Skills

Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience4+ years IT systemsUser engagementTraining and end-user communicationOrganizational Change Management (OCM) methodologies (ProsciADKAR)Ability to embed change management early in the product and service lifecycleDeep understanding of modern digital workplace platformsProficiency in Digital Employee Experience (DEX) conceptsExperience with AI-enabled productivityautomationFamiliarity with enterprise IT operating modelsservice catalogsand platform-based deliveryStrong user centric mindsetStrong collaboration skills

Required Skills

Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience4+ years IT systemsUser engagementTraining and end-user communicationOrganizational Change Management (OCM) methodologies (ProsciADKAR)Ability to embed change management early in lifecycleDeep understanding of modern digital workplace platformsProficiency in Digital Employee Experience conceptsExperience with AI-enabled productivityautomationFamiliarity with enterprise IT operating models and service catalogsStrong user-centric mindsetStrong collaboration skills

Hard Skills

Organizational Change Management (OCM)Organizational Change Management (OCM) – Organizational Change ManagementProsciADKARDigital Employee Experience (DEX)DEXuser adoptiontraining designcommunications strategymultichannel communicationsrole-based enablementAI-enabled capabilitiesautomationworkforce enablement

Soft Skills

communicationleadershipstakeholder managementcollaborationchange leadership

Industry & Role

Industry Insurance

Job Function Own adoption strategy for workforce enablement tools and drive measurable productivity gains through change management.

Role Subtype PMO Analyst

Tech Domains Digital Employee Experience, Organizational Change Management

Keywords for Your Resume

Organizational Change ManagementOCMProsciADKARDigital Employee ExperienceDEXend-to-end adoptionuser adoptiontrainingmultichannel communicationsenablementai-enabled productivityautomationworkforce enablemententerprise IT operating modelservice catalogsplatform deliverystakeholder managementchange management lifecyclerole-based enablement

Deal Breakers

Lack of 4+ years of IT systems / user engagement / training experience, No experience with OCM methodologies (Prosci/ADKAR), Inability to embed change early in lifecycle

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Sr. Systems Adoption Engineer

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