✦ Luna Orbit — IT Support & Helpdesk

Sr Tech Implementation Analyst

at Fiserv

Unknown 💰 $72K – $105K USD / year Posted March 24, 2026
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Position Details

Salary $72K – $105K USD / year
Type Not Specified
Experience mid
Exp. Years 4-7 years
Education High School Diploma
Category IT Support & Helpdesk

About this role

This role provides technical support for payment processing systems, ensuring connectivity and resolving issues to minimize downtime and support partner integrations.

Key Responsibilities

  • Serve as the primary technical contact
  • Resolve high impact production issues
  • Maintain partner solutions
  • Support connectivity between systems
  • Provide organized communication for inquiries

Technical Overview

Involves troubleshooting transaction systems, using monitoring tools, supporting connectivity, and working with platforms like Salesforce and Docusign.

Ideal Candidate

The ideal candidate is an experienced technical support professional with 4+ years in customer-facing roles, proficient in troubleshooting transaction systems and familiar with banking and payment platforms. They should be organized, communicative, and capable of handling complex technical issues.

Must-Have Skills

High School Diploma4-7 years relevant experienceCustomer facing technical rolesTroubleshooting skillsExperience with transaction processing systemsMonitoring toolsMicrosoft Office applications

Nice-to-Have Skills

Bachelor's degreeMS TeamsSalesforceDocuSignBusiness Case JustificationProblem Managementbanking industry knowledgePOS platformsretail merchant servicespayment transactionspayment gateways

Tools & Platforms

Microsoft OfficeOutlookWordExcelPowerPointSharePointSalesforceMS TeamsDocuSign

Required Skills

Technical supporttroubleshootingtransaction processingmonitoring toolscustomer serviceMS TeamsSalesforceDocusign

Hard Skills

Technical supportTroubleshootingTransaction processing systemsMonitoring toolsMicrosoft OfficeOutlookWordExcelPowerPointSharePointSalesforceMS TeamsDocuSign

Soft Skills

CommunicationProblem-solvingCustomer serviceOrganizationTeamwork

Industry & Role

Industry Fintech
Job Function Technical support and system troubleshooting in fintech payment systems
Role Subtype Help Desk L2
Tech Domains Microsoft 365, Salesforce, SharePoint, Docusign

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help desktechnical supporttroubleshootingtransaction processingmonitoring toolscustomer serviceMS TeamssalesforcedocusignIT supporthelp desk analystclient supportretail merchant servicespayment gatewaysbanking industryon-siteremotecustomer facingproblem solving

Deal Breakers

No relevant experience in technical support, Lack of troubleshooting skills, No experience with transaction processing systems, No customer-facing technical roles

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