✦ Luna Orbit — IT Support & Helpdesk

SR Tech Service Desk

at Unisys

📍 Remote, US Remote Posted March 11, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 2-4 years
Education High School Diploma or GED
Category IT Support & Helpdesk

About this role

This role involves providing Tier 1 and Tier 2 technical support for hardware, software, and network issues, supporting voice and voicemail systems, and troubleshooting complex problems remotely.

Key Responsibilities

  • Provide Tier 1 and Tier 2 support
  • Troubleshoot hardware and software issues
  • Support voice and voicemail systems
  • Assist with network connectivity problems
  • Escalate complex issues as needed

Technical Overview

Supports Unisys hardware and software applications, voice communication systems, and network connectivity, utilizing problem-solving and analytical skills to resolve issues remotely.

Ideal Candidate

The ideal candidate is a mid-level IT support technician with 2+ years of experience providing Tier 1 and Tier 2 support, skilled in troubleshooting hardware, software, and network issues, and capable of communicating technical information effectively.

Must-Have Skills

TroubleshootingHardware supportSoftware supportNetwork connectivityRemote access

Nice-to-Have Skills

Voice communicationsVoicemail systemsProblem solvingAnalytical skills

Tools & Platforms

Unisys applicationsClient proprietary systems

Required Skills

TroubleshootingHardware supportSoftware supportVoice communicationsVoicemail systemsNetwork connectivityRemote accessProblem solvingAnalytical skills

Hard Skills

TroubleshootingHardware supportSoftware supportVoice communicationsVoicemail systemsNetwork connectivityRemote accessProblem solvingAnalytical skills

Soft Skills

CommunicationProblem-solvingAnalytical skillsCustomer serviceTeam support

Industry & Role

Industry Information Technology
Job Function IT support technician providing technical troubleshooting and end-user support

Keywords for Your Resume

Tier 1 supportTier 2 supportTroubleshootingHardware supportSoftware supportVoice communicationsVoicemail systemsNetwork connectivityRemote accessProblem solvingAnalytical skillsCustomer serviceTechnical supportUnisys applicationsClient proprietary

Deal Breakers

Lack of troubleshooting experience, No support experience with hardware or network issues, Inability to communicate technical issues clearly

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