✦ Luna Orbit — IT Support & Helpdesk

Sr. Technical Account Manager, Okta Strategic Customers

at Okta

📍 Toronto, Ontario, Canada Onsite Posted March 25, 2026
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Position Details

Type Full-Time
Experience senior
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role supports enterprise clients in deploying and managing identity solutions, providing technical advice, troubleshooting, and ensuring customer satisfaction in a SaaS environment.

Key Responsibilities

  • Support enterprise deployments
  • Provide technical advice
  • Troubleshoot identity issues
  • Onboard new clients
  • Maintain client relationships

Technical Overview

The position involves expertise in identity management platforms, enterprise deployment, and client support, with a focus on security solutions and technical advisory services.

Ideal Candidate

The ideal candidate is a senior customer success or technical support specialist with expertise in identity management and enterprise deployment. They excel in client relations, troubleshooting, and providing strategic technical advice to enterprise clients.

Must-Have Skills

Customer SuccessIdentity ManagementTechnical AdvisoryEnterprise DeploymentClient Relations

Nice-to-Have Skills

Security SolutionsTroubleshootingOnboardingAccount ManagementStrategic Planning

Tools & Platforms

OktaIdentity Management PlatformsCustomer Success Tools

Required Skills

Identity ManagementCustomer SuccessTechnical AdvisoryEnterprise DeploymentSecurity SolutionsClient RelationsTroubleshootingOnboardingAccount Management

Hard Skills

Identity ManagementCustomer SuccessTechnical AdvisoryEnterprise DeploymentSecurity SolutionsClient RelationsTroubleshootingOnboardingAccount ManagementStrategic Planning

Soft Skills

CommunicationCustomer FocusProblem-solvingLeadershipTeamworkAdaptabilityStrategic Thinking

Industry & Role

Industry SaaS
Job Function Support enterprise clients in deploying and managing identity solutions and providing technical support.
Role Subtype Customer Support Specialist

Keywords for Your Resume

identity managementcustomer successtechnical advisoryenterprise deploymentsecurity solutionsclient relationstroubleshootingonboardingaccount managementstrategic planningonsiteTorontoseniorclient supportsupport specialistenterprise supportCustomer SuccessIdentity ManagementTechnical AdvisoryEnterprise DeploymentClient RelationsTroubleshootingOnboardingAccount ManagementSecurity SolutionsSupport

Deal Breakers

Lack of experience in identity management, No customer support background, Unwilling to work onsite in Toronto

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