✦ Luna Orbit — IT Support & Helpdesk

Sr. Telephony Administrator

at Aledade, Inc.

📍 Remote, US Remote Posted March 07, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience mid
Exp. Years 7+ years supporting contact center telephony
Education Bachelor’s Degree or equivalent experience
Category IT Support & Helpdesk

About this role

This role leads the configuration, support, and optimization of enterprise telephony systems at Aledade, ensuring seamless communication for healthcare teams across US time zones.

Key Responsibilities

  • Configure telephony platforms
  • Support outbound dialers
  • Ensure compliance with TCPA/DNC
  • Troubleshoot telephony issues
  • Collaborate with IT and Operations

Technical Overview

The candidate will manage telephony platforms like Five9, configure SIP trunks, support call routing, and ensure compliance with TCPA/DNC regulations, supporting a remote contact center environment.

Ideal Candidate

The ideal candidate is a senior telephony administrator with over 7 years supporting contact center telephony platforms, especially Five9. They are skilled in system configuration, troubleshooting, and ensuring compliance with telephony regulations in a remote environment.

Must-Have Skills

7+ years supporting contact center telephonyExperience administering outbound dialers (Five9 preferred)Knowledge of call routing and telephony integrationsTroubleshooting skills

Nice-to-Have Skills

Experience with APIs or system integrationsExperience with telephony compliance

Tools & Platforms

Five9SIP TrunkCarrier SystemsTelephony Platforms

Required Skills

Telephony PlatformsSIP TrunkFive9Call RoutingCarrier IntegrationsTCPADNCAPIsCall Center SupportCCaaS

Hard Skills

Telephony PlatformsSIP TrunkFive9Call RoutingCarrier IntegrationsTCPADNCAPIsCall Center SupportCCaaS

Soft Skills

TroubleshootingSupportCommunicationProblem-SolvingCollaboration

Industry & Role

Industry Healthcare & Medical
Job Function Support and optimize enterprise contact center telephony infrastructure remotely.

Keywords for Your Resume

Telephony AdministratorSIP TrunkFive9Call RoutingCarrier IntegrationsTCPADNCAPIsCall CenterCCaaSOutbound DialersTelephony SupportCall FlowsCall TroubleshootingSystem Configuration

Deal Breakers

Less than 7 years of telephony support experience, Lack of experience with Five9 or telephony APIs, No experience supporting contact center environments

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile