✦ Luna Orbit — Software Engineering

Sr Unified Communications Contact Center Developer

at Pacific Life

📍 2 Locations Unknown 💰 $103K – $126K USD / year Posted March 25, 2026
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Position Details

Salary $103K – $126K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category Software Engineering

About this role

This role involves developing and supporting cloud-based contact center solutions, primarily using AWS Connect, with a focus on integrating advanced technologies like AI, speech recognition, and automation to enhance customer engagement.

Key Responsibilities

  • Architect cloud contact center solutions
  • Integrate AI and speech recognition
  • Design call flows
  • Implement omni-channel capabilities
  • Support automation and analytics

Technical Overview

The position requires expertise in cloud contact center platforms, programming in JavaScript and Python, and experience with automation, AI, and cloud development tools such as Terraform and AWS CLI.

Ideal Candidate

The ideal candidate is a mid-level software engineer with 3+ years supporting cloud contact center platforms, especially AWS Connect, with strong programming skills in JavaScript or Python and experience with automation and AI technologies.

Must-Have Skills

supporting cloud contact center servicesAWS Connectprogramming in JavaScript or Pythoncloud development tools

Nice-to-Have Skills

AI integrationSpeech RecognitionVoice BiometricsIoTcall flow designomni-channel capabilitiesautomationanalytics

Tools & Platforms

AWS ConnectAWS CLIServerless FrameworkNPM

Required Skills

Unified CommunicationsContact CenterAWS ConnectCloud PlatformsIVRAISpeech RecognitionVoice BiometricsCRM systemsJavaScriptPythonTerraformServerless FrameworkAWS CLINPM

Hard Skills

Unified CommunicationsContact CenterAWS ConnectCloud PlatformsIVRAISpeech RecognitionVoice BiometricsCRM systemsJavaScriptPythonTerraformServerless FrameworkAWS CLINPM

Soft Skills

collaborationproblem-solvingcommunicationteamworktechnical oversight

Industry & Role

Industry Technology
Job Function Develop and support cloud contact center platforms with advanced integrations
Role Subtype Software Engineering
Tech Domains Amazon Web Services, Python, JavaScript, Terraform

Keywords for Your Resume

Unified CommunicationsContact CenterAWS ConnectCloud PlatformsIVRAISpeech RecognitionVoice BiometricsCRM systemsJavaScriptPythonTerraformServerless FrameworkAWS CLINPMcloud contact centercloud developmentautomationanalytics

Deal Breakers

Lack of experience with AWS Connect, No programming skills in JavaScript or Python, Inability to support cloud contact center solutions

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