Position Details

Type Not Specified

Experience senior

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

You will build and drive an enterprise sales effort to establish Amazon Connect as a leading Contact Center as a Service offering within AWS. The role focuses on pipeline creation, CxO-level selling, and partnering with AWS and partner teams to drive adoption and revenue growth.

Key Responsibilities

Build and manage a healthy sales pipeline focused on revenue, adoption, and market penetration
Lead sales efforts in partnership with AWS Senior Enterprise Sales Representatives and Solutions Architects
Engage at the CxO/VP level in large AWS accounts
Demonstrate strategic and analytical thinking while driving customer engagements
Provide technical understanding to interact with developers and technical architects

Technical Overview

The technical scope centers on selling Amazon Connect (Contact Center as a Service) with fluency in telecommunications/VoIP and integration concepts involving CRM/ERP and call/contact center solutions. You must also be able to discuss pricing model complexity and collaborate effectively with technical architects and developers.

Ideal Candidate

The ideal candidate is an experienced enterprise sales professional who can build and manage a healthy sales pipeline and drive revenue, adoption, and market penetration for Amazon Connect - Contact Center as a Service (CCaaS). They have strong CxO/VP selling experience, a strategic and analytical mindset, and sufficient technical understanding to partner with developers and technical architects.

Must-Have Skills

Enterprise sales experienceProven track record and background to lead a sales effortAbility to build and manage a healthy sales pipelineAbility to engage at the CxO/VP levelTechnical understanding to interact with developers and technical architectsStrategic and analytical thinking

Tools & Platforms

Amazon Connect - Contact Center as a Service (CCaaS)

Required Skills

Amazon Connect - Contact Center as a Service (CCaaS)enterprise salessales pipeline managementrevenue growthmarket penetrationgo-to-market strategyC-level engagementCxO/VP relationshipstelecommunicationsVoIPCRMERPcall/contact centerintegrationpricing modelsSaaSAmazon Supply ChainAmazon Clean Rooms

Hard Skills

Sales pipeline managementEnterprise salesRevenue growthMarket penetrationPartner managementAccount planningGo-to-market strategyC-level stakeholder managementVP-level stakeholder managementTechnical understanding for developer and technical architect conversationsTelecommunicationsVoIPCRMERPcall/contact centerCustomer serviceAmazon Connect - Contact Center as a Service (CCaaS)Amazon Supply ChainAmazon Clean RoomsPricing model analysisLong term commitments management

Soft Skills

Self-starterStrategic thinkingAnalytical thinkingBusiness acumenCross-functional collaborationAbility to team with AWS Senior Enterprise Sales RepresentativesAbility to engage CxO level stakeholdersAbility to lead a sales effortThoughtfulcustomer-focused communication

Industry & Role

Industry SaaS

Job Function Drive enterprise sales and adoption of Amazon Connect (CCaaS) by building pipeline, selling at CxO level, and collaborating with AWS and partners.

Role Subtype Enterprise Account Manager

Tech Domains Amazon Web Services

Keywords for Your Resume

Senior Sales SpecialistSr WW Specialist SalesSales pipelinerevenueadoptionmarket penetrationenterprise salestelecommunicationsVoIPCRMERPcall/contact centerintegrationC-levelCxO levelVP levelAmazon ConnectContact Center as a Service (CCaaS)go-to-market strategypricing modelsSaaSAmazon Supply ChainAmazon Clean Roomssales pipeline

Deal Breakers

Must have enterprise sales experience in telecommunications/VoIP/CRM-ERP/contact center and/or integration of these solutions, Must be able to engage and sell at the CxO/VP level in large AWS accounts

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Sr WW Specialist Sales, Amazon Connect (CXE), AWS

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