Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Bachelor's Degree in Computer Science or in STEM Majors

Category ERP & CRM Systems

About this role

Staff Application Operations Engineer focusing on mobility services, CMDB health, and vendor management within GE Aerospace Digital Workplace. The role manages devices, carrier relationships, and procurement processes using ServiceNow and data dashboards.

Key Responsibilities

Maintain up-to-date catalog of devices and services
Track mobile assets and ensure policy compliance
Manage carrier/vendor relationships and SLAs
Validate vendor invoices in ServiceNow and generate cost reports
Lead mobility service projects to on-time delivery

Technical Overview

Technical scope includes ServiceNow CMDB, Intune, mobility services, asset tracking, catalog management, and data reporting with SQL/Snowflake/Power BI; strong vendor management and process optimization focus.

Ideal Candidate

The ideal candidate is a mid-level service operations professional with strong ServiceNow CMDB experience, vendor management, and mobility services knowledge. They should be capable of driving optimization across device catalogs, carrier relationships, and financial processes using dashboards and data-driven insights.

Must-Have Skills

Bachelor's Degree in Computer Science or in STEM MajorsExtensive experience in mobile carrier servicesProfessional experience with ServiceNow CMDB management and vendor management

Nice-to-Have Skills

Strong technical and analytical skillsExcellent communication at all levelsProactively identifies and removes obstacles or barriersAbility to take a data-driven approach to making recommendations or developing plansAgile / Scrum experience

Tools & Platforms

ServiceNowIntuneExcelPower BI

Required Skills

Bachelor's degree in IT / MIS / CS or STEM; 3+ years in Digital Technology; ServiceNow CMDB management; vendor management; Intune; mobile carrier services; SQL; Snowflake; Power BI; Excel; data-driven decisions; reporting

Hard Skills

ServiceNow CMDBCMDB managementvendor managementIntuneMobile carrier servicesAsset trackingcatalog managementSQLSnowflakePower BIExcelincident managementreportingPOsinvoices

Soft Skills

communicationstakeholder managementproblem solvinganalytical skillsattention to detailteamworkmentoring

Certifications

Preferred

CISACISSPPMP

Industry & Role

Industry Aerospace

Job Function Oversee mobility services operations and governance within GE Aerospace Digital Workplace

Role Subtype ServiceNow Admin

Tech Domains ITSM / ServiceNow, Power BI, SQL / PostgreSQL, Microsoft 365, Intune

Keywords for Your Resume

staff application operations engineerserviceNow CMDBcmdb managementvendor managementIntunemobile carrier servicesasset trackingcatalog managementpurchase ordersinvoicescost allocationreportingdashboardsincident managementserviceNowQBRsITSMmobility servicesuaeabudhabiserviceNow cmdbdashboardSQLPower BI

Deal Breakers

Bachelor's degree required, 3+ years in Digital Technology domain, ServiceNow CMDB experience

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