✦ Luna Orbit — Sales & Business Development

Staff Customer Success Manager

at GitHub

📍 Remote, US Remote 💰 $100K – $267K USD / year Posted March 26, 2026
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Position Details

Salary $100K – $267K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category Sales & Business Development

About this role

This role involves serving as a strategic partner to enterprise customers, driving digital and AI transformation initiatives, and ensuring customer health and satisfaction through data-driven insights and cross-functional collaboration.

Key Responsibilities

  • Drive strategic alignment
  • Build trusted relationships
  • Leverage analytics
  • Guide digital transformation
  • Manage operational excellence

Technical Overview

Focuses on customer success strategies, digital and AI transformation, KPI management, and stakeholder engagement in a remote environment.

Ideal Candidate

The ideal candidate is a mid-level customer success manager with experience in enterprise environments, skilled in building relationships, driving digital and AI transformation initiatives, and leveraging data to optimize KPIs. They excel at cross-functional collaboration and stakeholder management in a remote setting.

Must-Have Skills

Customer successRelationship managementData analysisCross-functional collaboration

Nice-to-Have Skills

AI and digital transformationKPI optimizationEnterprise customer management

Tools & Platforms

GitHubCustomer analytics toolsKPIs tracking tools

Required Skills

Customer success managementKey Performance IndicatorsCustomer relationship managementDigital transformationAI transformationData-driven insightsCustomer engagementCross-functional collaboration

Hard Skills

Customer success managementKey Performance IndicatorsCustomer relationship managementDigital transformationAI transformationData-driven insightsCustomer engagementCross-functional collaboration

Soft Skills

Strategic thinkingRelationship buildingCommunicationProblem-solvingLeadership

Industry & Role

Industry Technology
Job Function Manage customer success and strategic relationships for a cloud platform company
Role Subtype Customer Success & Support
Tech Domains GitHub, Customer analytics tools

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

customer success managerclient relationshipdigital transformationAI transformationKPI managementcustomer engagementcross-functional collaborationenterprise customerdata-driven insightsGitHubcustomer healthstakeholder managementoperational excellencecustomer supportremotecustomer successrelationship managementKPIdata analysis

Deal Breakers

Lack of customer success experience, No experience with enterprise clients, Inability to work remotely, Poor relationship management skills

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