Position Details

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Master's preferred

Category AI & Machine Learning

About this role

Intercom is seeking a senior ML scientist to lead research, prototyping, and deployment of machine learning models to enhance customer service AI Fin. The role involves close collaboration with product teams to deliver impactful ML solutions.

Key Responsibilities

Research ML algorithms
Prototype models
Collaborate with product teams
Evaluate models offline
Deploy models into production

Technical Overview

The role involves applying machine learning, deep learning, transformer neural networks, and algorithms using Python and ML frameworks. Focus on research, prototyping, offline evaluation, and deploying models in a SaaS environment.

Ideal Candidate

The ideal candidate is a senior ML scientist with 5+ years of experience in applying ML research, prototyping, and deploying models. They should have strong programming skills, impact-driven mindset, and experience mentoring in a SaaS environment.

Must-Have Skills

5-8 years applied ML experiencePrevious senior/staff role in data science or software developmentStrong programming skillsImpact on product or teamsResearch and prototype developmentModel evaluation and deployment

Nice-to-Have Skills

Experience with transformer neural networksExperience with unsupervised clustering algorithmsProduct-focused ML experienceOffline evaluation techniquesMentoring junior engineers

Tools & Platforms

PythonTensorFlowPyTorchJupyterML frameworksData analysis tools

Required Skills

machine learningMLdeep learningtransformerssupervised modelsunsupervised clusteringdata analysismodel evaluationprototypingproduction deploymentPythonresearchalgorithmsimpact on productmentoringcollaboration

Hard Skills

PythonMachine LearningMLDeep LearningTransformersSupervised ModelsUnsupervised ClusteringResearchData AnalysisAlgorithmsResearch AlgorithmsModel EvaluationPrototypingProduction DeploymentData Science

Soft Skills

CommunicationLeadershipMentoringCollaborationProblem-solvingImpact-drivenResearchInnovation

Industry & Role

Industry SaaS

Job Function Research, develop, and deploy machine learning models to improve customer service AI

Role Subtype AI Research Scientist

Tech Domains Python, Machine Learning, Deep Learning, Transformers

Keywords for Your Resume

machine learningMLdeep learningtransformer neural networkssupervised modelsunsupervised clusteringdata analysismodel evaluationprototypingproduction deploymentPythonresearchalgorithmsimpact on productmentoringcollaboration

Deal Breakers

Less than 5 years ML experience, No experience with research or prototyping, Lack of impact on product or teams, No programming skills in Python

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